Ciao AI: the Italian adaptation and validation of the Chatbot Usability Scale
(2023)
Journal Article
Chatbot-based tools are becoming pervasive in multiple domains from commercial websites to rehabilitation applications. Only recently, an eleven-item satisfaction inventory was developed (the ChatBot Usability Scale, BUS-11) to help designers in the... Read More about Ciao AI: the Italian adaptation and validation of the Chatbot Usability Scale.