All Outputs (37)

From boundary object to boundary subject; the role of the patient in coordination across complex systems of care during hospital discharge (2019)
Journal Article

From boundary object to boundary subject; the role of 1 the patient in coordination across complex systems of 2 care during hospital discharge 3 4 Abstract 5 Advocates for patient involvement argue that seeking the active contribution of 6 patients a... Read More about From boundary object to boundary subject; the role of the patient in coordination across complex systems of care during hospital discharge.

Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth (2019)
Journal Article

This research extends literature on value co-creation by examining customer perspectives on institutional arrangements of service systems and how these shape customers’ efforts to navigate service interactions. Healthcare provides the empirical conte... Read More about Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth.

An analysis of media reporting on the closure of freestanding midwifery units in England (2019)
Journal Article

Problem Despite clinical guidelines and policy promoting choice of place of birth, 14 Freestanding Midwifery Units were closed between 2008 and 2015, closures reported in the media as justified by low use and financial constraints. Background Th... Read More about An analysis of media reporting on the closure of freestanding midwifery units in England.

Service innovation through resource integration: An empirical examination of co-created value using telehealth services (2019)
Journal Article

Scholars, policymakers and practitioners recognise the potential to improve public services through active citizen involvement and much research has examined the formal opportunities to 'co-produce' changes in the structures and cultures of public se... Read More about Service innovation through resource integration: An empirical examination of co-created value using telehealth services.

Healthcare leadership with political astuteness (HeLPA): A qualitative study of how service leaders understand and mediate the informal 'power and politics' of major health system change (2018)
Journal Article

© 2018 The Author(s). Background: The implementation of strategic health system change is often complicated by the informal politics and power of health systems, such as competing interests and resistant groups. Evidence from other industries shows t... Read More about Healthcare leadership with political astuteness (HeLPA): A qualitative study of how service leaders understand and mediate the informal 'power and politics' of major health system change.

A case study of stakeholder experiences and views of a novel electronic Monitored Dosage System: Biodose Connect (2018)
Journal Article

Transforming professional and service user identities in the heterotopian 'hybrid spaces' of public-private partnerships (2018)
Journal Article

Public–private partnerships (PPPs) are interpreted as ‘hybrid’ organisations that combine the distinct organising principles of public and private sectors. This paper develops a spatial analysis of these ‘hybrid spaces’ to understand how they transfo... Read More about Transforming professional and service user identities in the heterotopian 'hybrid spaces' of public-private partnerships.

A case study of stakeholder experiences and views of a novel electronic Monitored Dosage System: Biodose Connect (2018)
Presentation / Conference

Public policies on healthcare-associated infections: a Brazil and UK case study (2017)
Journal Article

To summarize the historical events and drivers underlying public policy for the prevention and control of healthcare-associated infections in Brazil and in the United Kingdom. In doing so, the article aims to identify lessons and recommendations for... Read More about Public policies on healthcare-associated infections: a Brazil and UK case study.

Social Network Research (2017)
Book Chapter

Analysis of networks is increasingly seen as important for understanding the patterns, processes and consequences of social relationships in healthcare. Networks can be formal, mandated structures (e.g., a clinical network), can emerge from sharing a... Read More about Social Network Research.

Mapping midwifery and obstetric units in England (2017)
Journal Article

Objective: to describe the configuration of midwifery units, both alongside&free-standing, and obstetric units in England. Design: national survey amongst Heads of Midwifery in English Maternity Services Setting: National Health Service (NHS) in En... Read More about Mapping midwifery and obstetric units in England.

A qualitative study of professional and carer perceptions of the threats to safe hospital discharge for stroke and hip fracture patients in the English National Health Service (2016)
Journal Article

Background: Hospital discharge is a vulnerable transitional stage in patient care. This qualitative study investigated the views of healthcare professionals and patients about the threats to safe hospital discharge with aim of identifying contributor... Read More about A qualitative study of professional and carer perceptions of the threats to safe hospital discharge for stroke and hip fracture patients in the English National Health Service.

Changing forms of organization and implications for managing across boundaries (2016)
Book Chapter

This chapter will introduce contemporary changes to the organization of the National Health Service (NHS) in England and discuss the implications for managing care services. At the level of national policy, the publicly funded health care system in E... Read More about Changing forms of organization and implications for managing across boundaries.

Becoming hybrid: The negotiated order on the front line of public-private partnership (2016)
Journal Article

This article examines how tensions in institutional logics, created in the formation of hybrid organizations, are played out, and partially resolved, through micro-level interactions within everyday work. Drawing on the negotiated order perspective,... Read More about Becoming hybrid: The negotiated order on the front line of public-private partnership.

Public Private Partnerships In Healthcare (2016)
Book Chapter

This chapter provides an introduction to Public-Private Partnerships (PPPs) in health care. It provides contextual background to the worldwide growth of PPPs and discusses the various meanings attached to the term as well as key controversies surroun... Read More about Public Private Partnerships In Healthcare.

An ethnographic study of knowledge sharing across the boundaries between care processes, services and organisations: the contributions to ‘safe’ hospital discharge (2014)
Journal Article

Background Hospital discharge is a vulnerable stage in the patient pathway. Research highlights communication failures and the problems of co-ordination as resulting in delayed, poorly timed and unsafe discharges. The complexity of hospital discha... Read More about An ethnographic study of knowledge sharing across the boundaries between care processes, services and organisations: the contributions to ‘safe’ hospital discharge.

Care homes, their communities, and resilience in the face of the COVID-19 pandemic: interim findings from a qualitative study
Working Paper

Background: From late February 2020, English care homes rapidly adapted their practices in response to the COVID-19 pandemic. In addition to accommodating new guidelines and policies, staff had to adjust to rapid reconfiguration of services external... Read More about Care homes, their communities, and resilience in the face of the COVID-19 pandemic: interim findings from a qualitative study.