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Data Work: How Energy Advisors and Clients Make IoT Data Accountable

Fischer, Joel E.; Crabtree, Andy; Colley, James; Rodden, Tom; Costanza, Enrico

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Authors

JOEL FISCHER Joel.Fischer@nottingham.ac.uk
Professor of Human-Computer Interaction

James Colley

TOM RODDEN TOM.RODDEN@NOTTINGHAM.AC.UK
Pro-Vice-Chancellor of Research & Knowledge Exchange

Enrico Costanza



Abstract

© 2017, The Author(s). We present fieldwork findings from the deployment of an interactive sensing system that supports the work of energy advisors who give face-to-face advice to low-income households in the UK. We focus on how the system and the data it produced are articulated in the interactions between professional energy advisors and their clients, and how they collaboratively anticipate, rehearse, and perform data work. In addition to documenting how the system was appropriated in advisory work, we elaborate the ‘overhead cost’ of building collaborative action into connected devices and sensing systems, and the commensurate need to support discrete workflows and accountability systems to enable the methodical incorporation of the IoT into collaborative action. We contribute an elaboration of the social, collaborative methods of data work relevant to those who seek to design and study collaborative IoT systems.

Journal Article Type Article
Acceptance Date May 4, 2017
Online Publication Date Jun 23, 2017
Publication Date 2017-12
Deposit Date May 12, 2017
Publicly Available Date Jun 23, 2017
Journal Computer Supported Cooperative Work (CSCW)
Print ISSN 0925-9724
Electronic ISSN 1573-7551
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
Volume 26
Issue 4-6
Pages 597-626
DOI https://doi.org/10.1007/s10606-017-9293-x
Keywords Internet of things; Ethnomethodology; CSCW; Collaborative work
Public URL https://nottingham-repository.worktribe.com/output/964396
Publisher URL https://link.springer.com/article/10.1007%2Fs10606-017-9293-x

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