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Learning from the veg box: designing unpredictability in agency delegation

Verame, Jhim Kiel M.; Costanza, Enrico; Fischer, Joel E.; Crabtree, Andy; Ramchurn, Sarvapali D.; Rodden, Tom; Jennings, Nicholas R.

Authors

Jhim Kiel M. Verame j.verame@ucl.ac.uk

Enrico Costanza e.costanza@ucl.ac.uk

Joel E. Fischer joel.fischer@nottingham.ac.uk

Andy Crabtree andy.crabtree@nottingham.ac.uk

Sarvapali D. Ramchurn sdr1@1soton.ac.uk

Tom Rodden

Nicholas R. Jennings

Abstract

The Internet of Things (IoT) promises to enable applications that foster a more efficient, sustainable, and healthy way of life. If end-users are to take full advantage of these developments we foresee the need for future IoT systems and services to include an element of autonomy and support the delegation of agency to software processes and connected devices. To inform the design of such future technology, we report on a breaching experiment designed to investigate how people integrate an unpredictable service, through the veg box scheme, in everyday life. Findings from our semi-structured interviews and a two- week diary study with 11 households reveal that agency delegation must be warranted, that it must be possible to incorporate delegated decisions into everyday activities, and that delegation is subject to constraint. We further discuss design implications on the need to support people’s diverse values, and their coordinative and creative practices.

Publication Date Apr 26, 2018
Peer Reviewed Peer Reviewed
Institution Citation Verame, J. K. M., Costanza, E., Fischer, J. E., Crabtree, A., Ramchurn, S. D., Rodden, T., & Jennings, N. R. (2018). Learning from the veg box: designing unpredictability in agency delegation
Keywords Autonomous Internet of Things (AIoT), agency delegation,
breaching experiment, veg box, qualitative study
Publisher URL https://dl.acm.org/citation.cfm?doid=3173574.3174021
Related Public URLs https://chi2018.acm.org/
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingh.../end_user_agreement.pdf
Additional Information Published in: CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. Paper No. 447 Montreal QC, Canada — April 21 - 26, 2018
ACM : New York, ©2018. ISBN:978-1-4503-5620-6 doi:10.1145/3173574.3174021

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Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf




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