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Learning from the Veg Box: Designing Unpredictability in Agency Delegation

Verame, Jhim Kiel M.; Costanza, Enrico; Fischer, Joel E.; Crabtree, Andy; Ramchurn, Sarvapali D.; Rodden, Tom; Jennings, Nicholas R.

Authors

Jhim Kiel M. Verame

Enrico Costanza

JOEL FISCHER Joel.Fischer@nottingham.ac.uk
Professor of Human-Computer Interaction

ANDY CRABTREE andy.crabtree@nottingham.ac.uk
Professor of Computer Science

Sarvapali D. Ramchurn

TOM RODDEN TOM.RODDEN@NOTTINGHAM.AC.UK
Professor of Computer Science

Nicholas R. Jennings



Abstract

The Internet of Things (IoT) promises to enable applications that foster a more efficient, sustainable, and healthy way of life. If end-users are to take full advantage of these developments we foresee the need for future IoT systems and services to include an element of autonomy and support the delegation of agency to software processes and connected devices. To inform the design of such future technology, we report on a breaching experiment designed to investigate how people integrate an unpredictable service, through the veg box scheme, in everyday life. Findings from our semi-structured interviews and a two- week diary study with 11 households reveal that agency delegation must be warranted, that it must be possible to incorporate delegated decisions into everyday activities, and that delegation is subject to constraint. We further discuss design implications on the need to support people’s diverse values, and their coordinative and creative practices.

Citation

Verame, J. K. M., Costanza, E., Fischer, J. E., Crabtree, A., Ramchurn, S. D., Rodden, T., & Jennings, N. R. (2018). Learning from the Veg Box: Designing Unpredictability in Agency Delegation. In CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (1-13). https://doi.org/10.1145/3173574.3174021

Conference Name ACM CHI 2018 Conference on Human Factors in Computing Systems
Conference Location Montreal, Canada
Start Date Apr 21, 2018
End Date Apr 26, 2018
Acceptance Date Jan 10, 2018
Online Publication Date Apr 21, 2018
Publication Date Apr 21, 2018
Deposit Date Feb 7, 2018
Publicly Available Date Apr 21, 2018
Publisher Association for Computing Machinery (ACM)
Peer Reviewed Peer Reviewed
Volume 2018-April
Pages 1-13
Book Title CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems
ISBN 9781450356206
DOI https://doi.org/10.1145/3173574.3174021
Keywords Autonomous Internet of Things (AIoT), agency delegation,breaching experiment, veg box, qualitative study
Public URL https://nottingham-repository.worktribe.com/output/928822
Publisher URL https://dl.acm.org/doi/10.1145/3173574.3174021
Related Public URLs https://chi2018.acm.org/
Additional Information Published in: CHI '18 Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems. Paper No. 447 Montreal QC, Canada — April 21 - 26, 2018
ACM : New York, ©2018. ISBN:978-1-4503-5620-6 doi:10.1145/3173574.3174021

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