Ciao AI: the Italian adaptation and validation of the Chatbot Usability Scale
(2023)
Journal Article
Borsci, S., Prati, E., Malizia, A., Schmettow, M., Chamberlain, A., & Federici, S. (2023). Ciao AI: the Italian adaptation and validation of the Chatbot Usability Scale. Personal and Ubiquitous Computing, https://doi.org/10.1007/s00779-023-01731-2
Chatbot-based tools are becoming pervasive in multiple domains from commercial websites to rehabilitation applications. Only recently, an eleven-item satisfaction inventory was developed (the ChatBot Usability Scale, BUS-11) to help designers in the... Read More about Ciao AI: the Italian adaptation and validation of the Chatbot Usability Scale.