Outputs (2)

Locating Identities in Time: An Examination of the Formation and Impact of Temporality on Presentations of the Self Through Location-based Social Networks (2021)
Journal Article
Papangelis, K., Lykourentzou, I., Khan, V., Chamberlain, A., Cao, T., Saker, M., & Lalone, N. (2021). Locating Identities in Time: An Examination of the Formation and Impact of Temporality on Presentations of the Self Through Location-based Social Networks. ACM Transactions on Social Computing, 4(3), 1-23. https://doi.org/10.1145/3473043

Studies of identity and location-based social networks (LBSN) have tended to focus on the performative aspects associated with marking one’s location. Yet, these studies often present this practice as being an a priori aspect of locative media. What... Read More about Locating Identities in Time: An Examination of the Formation and Impact of Temporality on Presentations of the Self Through Location-based Social Networks.

The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents (2021)
Journal Article
Borsci, S., Malizia, A., Schmettow, M., van der Velde, F., Tariverdiyeva, G., Balaji, D., & Chamberlain, A. (2022). The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents. Personal and Ubiquitous Computing, 26(1), 95-119. https://doi.org/10.1007/s00779-021-01582-9

Standardised tools to assess a user's satisfaction with the experience of using chatbots and conversational agents are currently unavailable. This work describes four studies; including a systematic literature review, with an overall sample of 141 pa... Read More about The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents.