All Outputs (31)

Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth (2019)
Journal Article
Go Jefferies, J., Bishop, S., & Hibbert, S. (2019). Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth. Journal of Business Research, 105, 420-433. https://doi.org/10.1016/j.jbusres.2019.03.052

This research extends literature on value co-creation by examining customer perspectives on institutional arrangements of service systems and how these shape customers’ efforts to navigate service interactions. Healthcare provides the empirical conte... Read More about Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth.

An analysis of media reporting on the closure of freestanding midwifery units in England (2019)
Journal Article
Rayment, J., McCourt, C., Scanlon, M., Culley, L., Spiby, H., Bishop, S., & de Lima, L. A. (2020). An analysis of media reporting on the closure of freestanding midwifery units in England. Women and Birth, https://doi.org/10.1016/j.wombi.2018.12.012

Problem Despite clinical guidelines and policy promoting choice of place of birth, 14 Freestanding Midwifery Units were closed between 2008 and 2015, closures reported in the media as justified by low use and financial constraints. Background Th... Read More about An analysis of media reporting on the closure of freestanding midwifery units in England.

Service innovation through resource integration: An empirical examination of co-created value using telehealth services (2019)
Journal Article
Go Jefferies, J., Bishop, S., & Hibbert, S. (2021). Service innovation through resource integration: An empirical examination of co-created value using telehealth services. Public Policy and Administration, 36(1), 69-88. https://doi.org/10.1177/0952076718822715

Scholars, policymakers and practitioners recognise the potential to improve public services through active citizen involvement and much research has examined the formal opportunities to 'co-produce' changes in the structures and cultures of public se... Read More about Service innovation through resource integration: An empirical examination of co-created value using telehealth services.

A case study of stakeholder experiences and views of a novel electronic Monitored Dosage System: Biodose Connect (2018)
Journal Article
Agbesanwa, F., Bishop, S., & Boyd, M. J. (2018). A case study of stakeholder experiences and views of a novel electronic Monitored Dosage System: Biodose Connect. Pharmacy Practice, 16(Suppl 1), 6-7. https://doi.org/10.18549/PharmPract.2018.s1.1340

Transforming professional and service user identities in the heterotopian 'hybrid spaces' of public-private partnerships (2018)
Journal Article
Waring, J., & Bishop, S. (2018). Transforming professional and service user identities in the heterotopian 'hybrid spaces' of public-private partnerships. Policy and Politics, 46(4), 663-679. https://doi.org/10.1332/030557318X15333033267699

Public–private partnerships (PPPs) are interpreted as ‘hybrid’ organisations that combine the distinct organising principles of public and private sectors. This paper develops a spatial analysis of these ‘hybrid spaces’ to understand how they transfo... Read More about Transforming professional and service user identities in the heterotopian 'hybrid spaces' of public-private partnerships.

A case study of stakeholder experiences and views of a novel electronic Monitored Dosage System: Biodose Connect (2018)
Presentation / Conference
Agbesanwa, F., Bishop, S., Bange, B., & Boyd, M. J. (2018, June). A case study of stakeholder experiences and views of a novel electronic Monitored Dosage System: Biodose Connect. Poster presented at FIP Pharmacy Practice Research: Postgraduate Students, Postdoctoral Fellows and Supervisors Symposium, Lisbon, Portugal

Public policies on healthcare-associated infections: a Brazil and UK case study (2017)
Journal Article
Padoveze, M. C., Melo, S., Bishop, S., Poveda, V. D. B., & Fortaleza, C. M. C. B. (2017). Public policies on healthcare-associated infections: a Brazil and UK case study. Revista de Saúde Pública, 51, https://doi.org/10.11606/S1518-8787.2017051000315

To summarize the historical events and drivers underlying public policy for the prevention and control of healthcare-associated infections in Brazil and in the United Kingdom. In doing so, the article aims to identify lessons and recommendations for... Read More about Public policies on healthcare-associated infections: a Brazil and UK case study.

Social Network Research (2017)
Book Chapter
Long, J. C., & Bishop, S. (2017). Social Network Research. In P. Liamputtong (Ed.), Handbook of research methods in health social sciences (1-16). Singapore: Springer. https://doi.org/10.1007/978-981-10-2779-6_110-1

Analysis of networks is increasingly seen as important for understanding the patterns, processes and consequences of social relationships in healthcare. Networks can be formal, mandated structures (e.g., a clinical network), can emerge from sharing a... Read More about Social Network Research.

Mapping midwifery and obstetric units in England (2017)
Journal Article
Walsh, D., Spiby, H., Grigg, C. P., Dodwell, M., McCourt, C., Culley, L., …Byers, S. (in press). Mapping midwifery and obstetric units in England. Midwifery, 56, https://doi.org/10.1016/j.midw.2017.09.009

Objective: to describe the configuration of midwifery units, both alongside&free-standing, and obstetric units in England. Design: national survey amongst Heads of Midwifery in English Maternity Services Setting: National Health Service (NHS) in En... Read More about Mapping midwifery and obstetric units in England.

A qualitative study of professional and carer perceptions of the threats to safe hospital discharge for stroke and hip fracture patients in the English National Health Service (2016)
Journal Article
Waring, J., Bishop, S., & Marshall, F. (in press). A qualitative study of professional and carer perceptions of the threats to safe hospital discharge for stroke and hip fracture patients in the English National Health Service. BMC Health Services Research, 16, https://doi.org/10.1186/s12913-016-1568-2

Background: Hospital discharge is a vulnerable transitional stage in patient care. This qualitative study investigated the views of healthcare professionals and patients about the threats to safe hospital discharge with aim of identifying contributor... Read More about A qualitative study of professional and carer perceptions of the threats to safe hospital discharge for stroke and hip fracture patients in the English National Health Service.

Public Private Partnerships In Healthcare (2016)
Book Chapter
Bishop, S., & Waring, J. (2016). Public Private Partnerships In Healthcare. In K. Montgomery, E. Ferlie, & A. Reff Pedersen (Eds.), The Oxford handbook of health care management. Oxford University Press. https://doi.org/10.1093/oxfordhb/9780198705109.013.28

This chapter provides an introduction to Public-Private Partnerships (PPPs) in health care. It provides contextual background to the worldwide growth of PPPs and discusses the various meanings attached to the term as well as key controversies surroun... Read More about Public Private Partnerships In Healthcare.