All Outputs (15)

Mapping the landscape of Consumer Food Waste (2021)
Journal Article

Since 2015 there has been a surge of academic publications and citations focused on consumer food waste. To introduce a special issue of Appetite focused on the drivers of consumer food waste we perform a transdisciplinary and historical review of th... Read More about Mapping the landscape of Consumer Food Waste.

A community-based participatory research approach to understanding social eating for food well-being (2021)
Journal Article

'Social eating initiatives' are a specific type of community-based food service that provides opportunities for people to eat together in local spaces using surplus food. These initiatives provide a meal that is fresh, affordable and more environment... Read More about A community-based participatory research approach to understanding social eating for food well-being.

Understanding behaviour change in context: examining the role of midstream social marketing programmes (2019)
Journal Article

This research examines how midstream social marketing programmes that adopt a relational and community-based approach create opportunities for individuals to make incremental changes to health behaviour. Specifically, it applies Bourdieusian theory t... Read More about Understanding behaviour change in context: examining the role of midstream social marketing programmes.

Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth (2019)
Journal Article

This research extends literature on value co-creation by examining customer perspectives on institutional arrangements of service systems and how these shape customers’ efforts to navigate service interactions. Healthcare provides the empirical conte... Read More about Customer boundary work to navigate institutional arrangements around service interactions: exploring the case of telehealth.

Service innovation through resource integration: An empirical examination of co-created value using telehealth services (2019)
Journal Article

Scholars, policymakers and practitioners recognise the potential to improve public services through active citizen involvement and much research has examined the formal opportunities to 'co-produce' changes in the structures and cultures of public se... Read More about Service innovation through resource integration: An empirical examination of co-created value using telehealth services.

Transforming community well-being through patients' lived experiences (2018)
Journal Article

The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develo... Read More about Transforming community well-being through patients' lived experiences.

Communicating value to enhance service visualization (2018)
Journal Article

Purpose – This study aims to examine the effects of enhanced visualization of intangible service value through integration of means-end perspectives on advertising effectiveness. Design/methodology/approach – Banking advertisements, incorporatin... Read More about Communicating value to enhance service visualization.

The development of responsible & sustainable business practice: value, mind-sets, business-models (2018)
Journal Article

The main goal of this Special Issue (SI) of the Journal of Business Ethics is to explore the changes in values and mind-sets that are required for new, sustainable and ethical business models and consumption practices to flourish. Notable manifestati... Read More about The development of responsible & sustainable business practice: value, mind-sets, business-models.

Sharing vocabularies: towards horizontal alignment of values-driven business functions (2018)
Journal Article

This paper highlights the emergence of different ‘vocabularies’ that describe various values-driven business functions within large organisations and argues for improved horizontal alignment between them. We investigate two established functions that... Read More about Sharing vocabularies: towards horizontal alignment of values-driven business functions.

Facilitating customer adherence to complex services through multi-interface interactions: the case of a weight loss service (2018)
Journal Article

Today’s communication landscape affords multiple service interfaces to promote customer engagement (i.e. adherence) with complex and prolonged services, but understanding of how customers use them is limited. This study compares personal and non-pers... Read More about Facilitating customer adherence to complex services through multi-interface interactions: the case of a weight loss service.

The Never-Ending Story: Discursive Legitimation in Social Media Dialogue (2018)
Journal Article

© The Author(s) 2018. This paper explores the dialogical dimensions of discursive legitimation in social media sites to understand how organisations produce knowledge of legitimacy in concert with their stakeholders. Drawing on the dialogical theorie... Read More about The Never-Ending Story: Discursive Legitimation in Social Media Dialogue.

Midstream value creation in social marketing (2016)
Journal Article

The purpose of this study is to develop improved understanding of how value is created at the midstream (meso) level in a collaborative smokefree homes and cars social marketing programme. The study adopts a qualitative approach including interviews... Read More about Midstream value creation in social marketing.

Are consumers' reasons for and against behaviour distinct? (2016)
Journal Article

Towards a service-dominant approach to social marketing (2015)
Journal Article

Over the last decade, social marketing has moved away from traditional marketing management approaches towards service-oriented theory, integrating concepts from other disciplines, to account for the distinctive nature of social change and develop an... Read More about Towards a service-dominant approach to social marketing.

"If I was going to die I should be having fun": travel blogs, meaning and tourist experience (2015)
Journal Article

Travel blogs are an under-utilised resource for researchers of tourism experiences. They can provide rich insights on how tourists express the transformational effects of their experiences for the self. This study of travel blogs by nineteen British... Read More about "If I was going to die I should be having fun": travel blogs, meaning and tourist experience.