Delivering Employment Services to Vulnerable Customers: A Case Study of the UK's Employment Service
(2012)
Journal Article
Stafford, B., Roberts, S., & Duffy, D. (2012). Delivering Employment Services to Vulnerable Customers: A Case Study of the UK's Employment Service. Social Policy and Society, 11(4), 495-506. https://doi.org/10.1017/S1474746412000206
This article explores the impact of a more individualised public employment service on vulnerable people. It analyses a system Jobcentre Plus implemented in 2008, Accessing Jobcentre Plus Customer Services (AJCS), to improve customer services by mini... Read More about Delivering Employment Services to Vulnerable Customers: A Case Study of the UK's Employment Service.