Configuring the caller in ambiguous encounters: volunteer handling of calls to Samaritans emotional support services
Journal Article
Pollock, K., Moore, J., Coveney, C., & Armstrong, S. Configuring the caller in ambiguous encounters: volunteer handling of calls to Samaritans emotional support services. Communication and Medicine, 9(2), https://doi.org/10.1558/cam.v9i2.113
This paper discusses volunteer strategies for handling and assessing calls to Samaritans emotional support services for the suicidal and despairing. It presents findings from the qualitative components of a two year mixed methods study based on an o... Read More about Configuring the caller in ambiguous encounters: volunteer handling of calls to Samaritans emotional support services.