All Outputs (195)

The effect of spending cuts on teen pregnancy (2017)
Journal Article

In recent years, English local authorities have been forced to make significant cuts to devolved expenditure. In this paper, we examine the impact of reductions in local expenditure on one particular public health target: reducing rates of teen pregn... Read More about The effect of spending cuts on teen pregnancy.

Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector (2017)
Journal Article

Retail networks are striving to achieve competitive advantage by increasing value through loyalty and efficiency with a focus on service operations. As sales promotions have become an integral part of the retail supply chain planning, customer behavi... Read More about Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector.

Antagonism, accommodation and agonism in critical management studies: alternative organizations as allies (2017)
Journal Article

Critical Management Studies has long been engaged in discussions about the purpose of critique and the possibilities of engagement. A recent expression calls for Critical Management Studies to moderate its ‘negative’ critique of management and instea... Read More about Antagonism, accommodation and agonism in critical management studies: alternative organizations as allies.

Hearing music in service interactions: a theoretical and empirical analysis (2017)
Journal Article

There is an extensive literature concerned with the impact of music on customers. However, no study has examined its effects on service workers and their interactions with customers. Drawing together literatures on service work and music in everyday... Read More about Hearing music in service interactions: a theoretical and empirical analysis.

School meals and educational outcomes in rural Ethiopia (2017)
Journal Article

We investigate the relationship between providing school meals programme and educational outcomes in Ethiopia. Using data from school catchment areas across rural Ethiopia, the paper examines the role played by programme modalities and their implemen... Read More about School meals and educational outcomes in rural Ethiopia.

Building an innovation-based supplier portfolio: The use of patent analysis in strategic supplier selection in the automotive sector (2017)
Journal Article

With an increasing proportion of external spend allocated to a smaller number of suppliers in their supply base, car manufacturers rely more and more on the performance of key supply chain partners outside their own organisational boundaries, particu... Read More about Building an innovation-based supplier portfolio: The use of patent analysis in strategic supplier selection in the automotive sector.

Proposal, project, practice, pause: developing a framework for evaluating smart domestic product engagement (2017)
Journal Article

Smart homes are fast becoming a reality, with smart TVs, smart meters and other such “smart” devices/systems already representing a substantial household presence. These, which we collectively term “smart domestic products” (SDPs), will need to be pr... Read More about Proposal, project, practice, pause: developing a framework for evaluating smart domestic product engagement.

PARTicipative inquiry for tourist experience (2017)
Journal Article

Despite a wealth of research on the tourist experience, empirical evidence remains weak due to difficulties in data collection during people’s holidays. Tourist experience has thus primarily been analysed from a fixed point, such as prior motivations... Read More about PARTicipative inquiry for tourist experience.

Assessing the potential and limits of community-based initiatives in urban regeneration: three decades of experience on Sheffield’s Manor estate (2017)
Journal Article

The contribution of social tourism to sustainable tourism: a case study of seasonally adjusted programmes in Spain (2017)
Journal Article

Recent policy from the European Union has attempted to justify social tourism initiatives on the basis that they lead to a more sustainable tourism industry. However, the majority of latest research in the field has been focused on the benefits for p... Read More about The contribution of social tourism to sustainable tourism: a case study of seasonally adjusted programmes in Spain.

The impact of agility on the market performance of born-global firms: an exploratory study of the ‘Tech City’ innovation cluster (2017)
Journal Article

Although there is some recognition that agility is advantageous for a born-global firm, the concept of agility is underexplored in the management and marketing literature. Little is known about the ability of born-globals to become agile and under wh... Read More about The impact of agility on the market performance of born-global firms: an exploratory study of the ‘Tech City’ innovation cluster.

Firm-productivity and export under non-constant marginal costs (2017)
Journal Article

Recent theoretical research shows that exporters are more productive than non- exporters. We show that this result holds almost trivially for the case of a constant marginal cost of production, as mainly assumed in the literature, but it may not hold... Read More about Firm-productivity and export under non-constant marginal costs.

The challenges faced by integrating Islamic corporate governance in companies of Gulf countries with non-Islamic companies across border through merger and acquisition (2017)
Journal Article

One method of achieving company expansion to address new markets and access cheaper funds is through international mergers and acquisitions (M&A). The companies in the Gulf zone following Islamic principles are keen to engage with non-Islamic compani... Read More about The challenges faced by integrating Islamic corporate governance in companies of Gulf countries with non-Islamic companies across border through merger and acquisition.

Torrey Canyon: the wreck that changed our world (2017)
Journal Article

Fifty years after oil-tanker Torrey Canyon hit reefs off Cornwall, Rob Lambert commemorates the disaster as a major turning point in environmental awareness.

Information richness and trust in V-commerce: implications for services marketing (2017)
Journal Article

Purpose: The potential for e-commerce is limited by a trust deficit when traders do not interact in a physical, bricks-and-mortar context. The theory of information richness posits that equivocal interactions, such as ones requiring trust, can be fac... Read More about Information richness and trust in V-commerce: implications for services marketing.

Exploring the capabilities of Projection Augmented Relief Models (PARM) (2017)
Conference Proceeding

This paper explores the broad capabilities of physical landscape models when augmented by projection, termed Projection Augmented Relief Models (PARM). This includes experiences of developing PARM displays in public settings such as museums and visit... Read More about Exploring the capabilities of Projection Augmented Relief Models (PARM).

The role of state ownership and institutions in the innovation performance of emerging market enterprises: evidence from China (2017)
Journal Article

Although it has been suggested that institutional context influences a firm's innovation performance, the role of regulatory institutions has been underexplored. Extending previous research, this study investigates whether and how regulatory institut... Read More about The role of state ownership and institutions in the innovation performance of emerging market enterprises: evidence from China.

Trust in financial services: the influence of demographics and dispositional characteristics (2017)
Journal Article

So far, very little attention has been paid to examining consumer perceptions of trust from an interdisciplinary perspective. The purpose of this study is to examine how consumer trusting belief and disposition to trust within the financial services... Read More about Trust in financial services: the influence of demographics and dispositional characteristics.

Sustainability and marketing in tourism: its contexts, paradoxes, approaches, challenges and potential (2017)
Journal Article

Tourism marketing has typically been seen as exploitative and fuelling hedonistic consumerism. Sustainability marketing can, however, use marketing skills and techniques to good purpose, by understanding market needs, designing more sustainable produ... Read More about Sustainability and marketing in tourism: its contexts, paradoxes, approaches, challenges and potential.

The automotive order to delivery process: how should it be configured for different markets? (2017)
Journal Article

The order-to-delivery (OTD) process in the volume automotive sector is important for automakers, dealers and customers. It affects the customer's experience with regard to receiving a vehicle that matches their requested specification in a reasonable... Read More about The automotive order to delivery process: how should it be configured for different markets?.