A multimodal approach to assessing user experiences with agent helpers
(2016)
Journal Article
Adolphs, S., Clark, L., Ofemile, A., & Rodden, T. (2016). A multimodal approach to assessing user experiences with agent helpers. ACM Transactions on Interactive Intelligent Systems, 6(4), Article 29. https://doi.org/10.1145/2983926
The study of agent helpers using linguistic strategies such as vague language and politeness has often come across obstacles. One of these is the quality of the agent's voice and its lack of appropriate fit for using these strategies. The first appro... Read More about A multimodal approach to assessing user experiences with agent helpers.