All Outputs (2)

Conversational AI: Respecifying participation as regulation (2022)
Book Chapter
Reeves, S., & Porcheron, M. (2022). Conversational AI: Respecifying participation as regulation. In W. Housley, A. Edwards, R. Beneito-Montagut, & R. Fitzgerald (Eds.), The SAGE Handbook of Digital Society. SAGE Publications

When we talk about AI-driven systems there is a tendency by researchers to treat people encountering them as ‘participants’ in human-machine interactions. This seems particularly true for so-called conversational AI, such as voice interfaces or chatb... Read More about Conversational AI: Respecifying participation as regulation.

Data-Driven Visiting Experiences (2022)
Book Chapter
Benford, S., Darzentas, D., Bodiaj, E., Tennent, P., Martindale, S., Cameron, H., & Spors, V. (2022). Data-Driven Visiting Experiences. In A. Waern, & A. S. Løvlie (Eds.), Hybrid Museum Experiences: Theory and Design (157-175). Amsterdam University Press. https://doi.org/10.5117/9789463726443

Data is seen as the ‘new oil’ that drives the digital economy, and museums are no exception to this. We investigate how data captured from hybrid museum experiences can become a resource for designers, for museums, and for visitors in their understan... Read More about Data-Driven Visiting Experiences.