Using simulation to assist recruitment in seasonally dependant contact centers
(2015)
Conference Proceeding
May, L., & Siebers, P. (2015). Using simulation to assist recruitment in seasonally dependant contact centers. In 2015 Winter Simulation Conference (WSC)doi:10.1109/WSC.2015.7408278
The weather is unpredictable and can have a large impact on the profitability of seasonal businesses, particularly if staffing requirements are highly temperature-dependent. In this paper we describe our efforts in developing a what-if analysis tool... Read More about Using simulation to assist recruitment in seasonally dependant contact centers.