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Value creation across organizational borders: towards a value gap theory (2024)
Journal Article
Eriksson, D., Hilletofth, P., Tate, W., & Tan, K. H. (2024). Value creation across organizational borders: towards a value gap theory. European Business Review, https://doi.org/10.1108/EBR-02-2024-0086

Purpose-This study aims to explore and theorize value gaps within value chain management (VCM) by extending the service quality gap model to the context of global manufacturing value chains. Design/methodology/approach-Drawing upon a case study of a... Read More about Value creation across organizational borders: towards a value gap theory.

A joint sustainable order-packing vehicle routing optimisation for the cold chain e-fulfilment (2024)
Journal Article
Tsang, Y. P., Ma, H., Tan, K. H., & Lee, C. K. (2024). A joint sustainable order-packing vehicle routing optimisation for the cold chain e-fulfilment. Annals of Operations Research, https://doi.org/10.1007/s10479-024-05949-y

Due to the new normal caused by the pandemic, consumer behaviour has now shifted to online shopping not only for general commodities but also for food and other perishable products. Therefore, e-commerce fulfilment is now integrated with cold chain c... Read More about A joint sustainable order-packing vehicle routing optimisation for the cold chain e-fulfilment.

Advance selling and service cancelation when consumers are overconfident (2024)
Journal Article
Sun, Z., Ji, G., & Tan, K. H. (2024). Advance selling and service cancelation when consumers are overconfident. Kybernetes, https://doi.org/10.1108/K-02-2023-0306

Purpose: This paper aims to study the joint decision making of advance selling and service cancelation for service provides with limited capacity when consumers are overconfident. Design/methodology/approach: For the case in which consumers encounter... Read More about Advance selling and service cancelation when consumers are overconfident.

The future of the food supply chain: a systematic literature review and research directions towards sustainability, resilience, and technology adoption (2023)
Journal Article
Su, I., Wu, L., & Hua Tan, K. (2023). The future of the food supply chain: a systematic literature review and research directions towards sustainability, resilience, and technology adoption. Journal of Digital Economy, 2, 303-316. https://doi.org/10.1016/j.jdec.2024.03.001

In recent years, our food supply chain facing various disruptions shows a need for higher resilience and sustainability. To better prepare for future uncertainties the food supply chain may encounter, it is imperative to understand the status quo of... Read More about The future of the food supply chain: a systematic literature review and research directions towards sustainability, resilience, and technology adoption.

Digitalization and network capability as enablers of business model innovation and sustainability performance: the moderating effect of environmental dynamism (2023)
Journal Article
Li, Y., Cui, L., Wu, L., Lowry, P. B., Kumar, A., & Tan, K. H. (2023). Digitalization and network capability as enablers of business model innovation and sustainability performance: the moderating effect of environmental dynamism. Journal of Information Technology, https://doi.org/10.1177/02683962231219513

In the face of relentless global competition and regulatory pressures, the imperative for firms to digitally transform has become critical. This is particularly salient for Chinese manufacturing firms as they strive for sustainability, a multidimensi... Read More about Digitalization and network capability as enablers of business model innovation and sustainability performance: the moderating effect of environmental dynamism.

Integrated DANP and binary goal programming model in generating joint-decision making for packaging postponement and supplier selection (2023)
Journal Article
Gunawan, I., Trihastuti, D., Kumar, A., & Tan, K. H. (2023). Integrated DANP and binary goal programming model in generating joint-decision making for packaging postponement and supplier selection. Annals of Operations Research, https://doi.org/10.1007/s10479-023-05513-0

This article explores the application of goal programming (GP) for improving tactical decision-making in supply chains. GP demonstrates flexibility to be integrated with other Multi-Criteria Decision Making (MCDM) methods such as Decision-Making Tria... Read More about Integrated DANP and binary goal programming model in generating joint-decision making for packaging postponement and supplier selection.

A decision support system based on an artificial multiple intelligence system for vegetable crop land allocation problem (2023)
Journal Article
Pitakaso, R., Sethanan, K., Tan, K. H., & Kumar, A. (2023). A decision support system based on an artificial multiple intelligence system for vegetable crop land allocation problem. Annals of Operations Research, https://doi.org/10.1007/s10479-023-05398-z

This research focuses on the development of a novel artificial multiple intelligence system (AMIS), which is more flexible and effective than existing techniques for determining vegetable crop land allocation. Eight intelligence boxes (IBs) have been... Read More about A decision support system based on an artificial multiple intelligence system for vegetable crop land allocation problem.

The S curve: A dynamic view of in ERP evaluation (2023)
Journal Article
Wu, L.-H., Rushikesh Ulhas, K., Tan, K. H., & Wu, L. (2023). The S curve: A dynamic view of in ERP evaluation. Engineering Economist, https://doi.org/10.1080/0013791X.2023.2209080

Most the previous Enterprise resource planning (ERP) works that used real options to evaluate investments are based on the closed-formed basis. A closed formed problem, such as financial assets with predefined exercise price and typical underlying as... Read More about The S curve: A dynamic view of in ERP evaluation.

The viewer value co-creation process on sports live streaming platforms (2023)
Journal Article
Liu, H., & Tan, K. H. (2023). The viewer value co-creation process on sports live streaming platforms. Industrial Management and Data Systems, 123(5), 1523-1547. https://doi.org/10.1108/imds-04-2022-0251

Purpose-The Sports Live Streaming Platforms (SLSPs) have taken centre stage in broadcasting sporting events. This study adopts the value creation sphere (VCS) model and the service dominant logic (SDL) to unpack the value co-creation process on SLSP... Read More about The viewer value co-creation process on sports live streaming platforms.

Platform business model innovation in the digitalization era: A “driver-process-result” perspective (2023)
Journal Article
Jia, Y., Su, J., Cui, L., Wu, L., & Hua Tan, K. (2023). Platform business model innovation in the digitalization era: A “driver-process-result” perspective. Journal of Business Research, 160, Article 113818. https://doi.org/10.1016/j.jbusres.2023.113818

In the digitalization era, business model innovation (BMI) has become the critical keystone for platforms to gain a sustainable competitive advantage in turbulent environments. However, platform BMI is currently not clearly understood. Through a long... Read More about Platform business model innovation in the digitalization era: A “driver-process-result” perspective.

Manufacturing Relocation Ambiguity Model: A Prerequisite for Knowledge Management (2023)
Journal Article
Fjellström, D., Hilletofth, P., Fang, T., Kumar, V., Kumar, A., & Hua Tan, K. (2023). Manufacturing Relocation Ambiguity Model: A Prerequisite for Knowledge Management. British Journal of Management, 34(3), 1100-1116. https://doi.org/10.1111/1467-8551.12710

Knowledge management and manufacturing relocation have been treated as independent spheres. However, for a relocation to be fruitful, knowledge management needs to be incorporated. The purpose of this research is to shed light on the lack of knowledg... Read More about Manufacturing Relocation Ambiguity Model: A Prerequisite for Knowledge Management.

Who’s watching? Classifying sports viewers on social live streaming services (2022)
Journal Article
Liu, H., Tan, K. H., & Wu, X. (2023). Who’s watching? Classifying sports viewers on social live streaming services. Annals of Operations Research, 325, 743–765. https://doi.org/10.1007/s10479-022-05062-y

The newly emergent social live streaming services (SLSSs) provide the sport consumers with a synchronised and more interactive viewing experience. In order to help the sport SLSSs firms understanding and engaging with the viewers effectively, this re... Read More about Who’s watching? Classifying sports viewers on social live streaming services.

The effect of strategic synergy between local and neighborhood environmental regulations on green innovation efficiency: The perspective of industrial transfer (2022)
Journal Article
Ouyang, Y., Ye, F., & Tan, K. (2022). The effect of strategic synergy between local and neighborhood environmental regulations on green innovation efficiency: The perspective of industrial transfer. Journal of Cleaner Production, 380(1), Article 134933. https://doi.org/10.1016/j.jclepro.2022.134933

Considering the environmental governance dilemma caused by environmental decentralization, this study aims to explore whether the strategic synergy between local and neighborhood environmental regulations can be an essential tool to improve green inn... Read More about The effect of strategic synergy between local and neighborhood environmental regulations on green innovation efficiency: The perspective of industrial transfer.

Value Co-creation in Sports Live Streaming Platforms: A Microfoundations Perspective (2022)
Journal Article
Liu, H., Tan, K. H., Kumar, A., & Chung, L. (2024). Value Co-creation in Sports Live Streaming Platforms: A Microfoundations Perspective. IEEE Transactions on Engineering Management, 71, 12674-12685. https://doi.org/10.1109/TEM.2022.3204451

As a primarily synchronous social media form, social live streaming services offer real-time interaction between streamers and viewers, and among viewers. Users' value co-creation has become increasingly crucial for platform businesses to increase t... Read More about Value Co-creation in Sports Live Streaming Platforms: A Microfoundations Perspective.

Workforce resilience in the post-COVID-19 era: differences based on manufacturing–service orientation and firm size (2022)
Journal Article
Soomro, M. A., Ali, M. H., Tan, K. H., Kumar, A., & Sinniah, S. (2024). Workforce resilience in the post-COVID-19 era: differences based on manufacturing–service orientation and firm size. Production Planning and Control, 35(13), 1674-1686. https://doi.org/10.1080/09537287.2022.2106446

The devastating impact of COVID-19 on businesses has led to the redefinition of workforce resilience. This study hence explores workforce resilience factors that will be important in the post-COVID-19 era. It investigates whether these factors perfor... Read More about Workforce resilience in the post-COVID-19 era: differences based on manufacturing–service orientation and firm size.

Decision optimization in cooperation innovation: the impact of big data analytics capability and cooperative modes (2022)
Journal Article
Ji, G., Yu, M., Tan, K. H., Kumar, A., & Gupta, S. (2024). Decision optimization in cooperation innovation: the impact of big data analytics capability and cooperative modes. Annals of Operations Research, 333, 871-894. https://doi.org/10.1007/s10479-022-04867-1

Data-driven innovation enables firms to design products that are more responsive to market needs, which greatly reduces the risk of innovation. Customer data in the same supply chain has certain commonality, but data separation makes it difficult to... Read More about Decision optimization in cooperation innovation: the impact of big data analytics capability and cooperative modes.

Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19 (2022)
Journal Article
Cui, L., Wu, H., Wu, L., Kumar, A., & Tan, K. H. (2023). Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19. Annals of Operations Research, 327, 825–853. https://doi.org/10.1007/s10479-022-04735-y

The outbreak of the COVID-19 pandemic has significantly augmented the complexity of information, adding to the challenges that firms face in effectively processing and grasping accurate information. As a result, the production uncertainty of firms ha... Read More about Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19.

Optimal Online Service Strategy and Price Decision in Omnichannel Retail (2022)
Journal Article
Ji, G., Fu, T., Chen, J., & Tan, K. H. (2022). Optimal Online Service Strategy and Price Decision in Omnichannel Retail. Mathematical Problems in Engineering, Article 8698309. https://doi.org/10.1155/2022/8698309

As a new emerging sales promotion tool, various types of online services are increasingly adopted by firms to improve consumers' satisfaction and then increase profit. This paper simulates a two-echelon supply chain where a supplier sells the product... Read More about Optimal Online Service Strategy and Price Decision in Omnichannel Retail.

Implementation strategy and emission reduction effectiveness of carbon cap-and-trade in heterogeneous enterprises (2022)
Journal Article
Linghu, D., Xinli, W., Lai, K. H., Ye, F., Kumar, A., & Tan, K. H. (2022). Implementation strategy and emission reduction effectiveness of carbon cap-and-trade in heterogeneous enterprises. International Journal of Production Economics, 248, Article 108501. https://doi.org/10.1016/j.ijpe.2022.108501

In this research, a carbon emission reduction supply chain mechanism formed by government and enterprises is developed. Using a mixed game model, we study the impact of enterprise heterogeneity and social willingness-to-pay for environmental measures... Read More about Implementation strategy and emission reduction effectiveness of carbon cap-and-trade in heterogeneous enterprises.