All Outputs (2)

Pulling Back the Curtain on the Wizards of Oz (2020)
Journal Article
Porcheron, M., Fischer, J. E., & Reeves, S. (2020). Pulling Back the Curtain on the Wizards of Oz. Proceedings of the ACM on Human-Computer Interaction, 4(CSCW3), Article 243. https://doi.org/10.1145/3432942

The Wizard of Oz method is an increasingly common practice in HCI and CSCW studies as part of iterative design processes for interactive systems. Instead of designing a fully-fledged system, the 'technical work' of key system components is completed... Read More about Pulling Back the Curtain on the Wizards of Oz.

What Can I Say?: Effects of Discoverability in VUIs on Task Performance and User Experience (2020)
Conference Proceeding
Kirschthaler, P., Porcheron, M., & Fischer, J. E. (2020). What Can I Say?: Effects of Discoverability in VUIs on Task Performance and User Experience. In CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces (1–9). https://doi.org/10.1145/3405755.3406119

Discoverability, the ability for users to find and execute features through a user interface, is a recurrent problem with Voice User Interface (VUI) design that makes it difficult for users to understand what commands are supported by a newly encount... Read More about What Can I Say?: Effects of Discoverability in VUIs on Task Performance and User Experience.