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The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products (2020)
Journal Article

Service research suggests homes are becoming increasingly connected as consumers automate and personalize new forms of service provision. Yet large-scale empirical evidence on how and why consumers automate smart domestic products is lacking. To addr... Read More about The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products.