All Outputs (8)

Psychosocial Safety Climate Moderates the Effect of Demands of Hospital Accreditation on Healthcare Professionals: A Longitudinal Study (2022)
Journal Article
Alshamsi, A. I., Santos, A., & Thomson, L. (2022). Psychosocial Safety Climate Moderates the Effect of Demands of Hospital Accreditation on Healthcare Professionals: A Longitudinal Study. Frontiers in Health Services, 2, Article 824619. https://doi.org/10.3389/frhs.2022.824619

Hospital accreditation has been studied comprehensively, yet few studies have observed its impacts on the burnout and work engagement levels of frontline healthcare professionals (HCPs). With a sample of 121 HCPs working in the United Arab Emirates'... Read More about Psychosocial Safety Climate Moderates the Effect of Demands of Hospital Accreditation on Healthcare Professionals: A Longitudinal Study.

Connecting the Dots Between Mindset and Impostor Phenomenon, via Fear of Failure and Goal Orientation, in Working Adults (2021)
Journal Article
Noskeau, R., Santos, A., & Wang, W. (2021). Connecting the Dots Between Mindset and Impostor Phenomenon, via Fear of Failure and Goal Orientation, in Working Adults. Frontiers in Psychology, 12, Article 588438. https://doi.org/10.3389/fpsyg.2021.588438

This study aims to investigate the relationship between mindset and impostor phenomenon, via the explanatory role of fear of failure and goal orientation in the work domain. Only one known study has previously connected mindset and impostor phenomeno... Read More about Connecting the Dots Between Mindset and Impostor Phenomenon, via Fear of Failure and Goal Orientation, in Working Adults.

What Impact Does Accreditation Have on Workplaces? A Qualitative Study to Explore the Perceptions of Healthcare Professionals About the Process of Accreditation (2020)
Journal Article
Thomson, L., Alshamsi, A. I., & Santos, A. (2020). What Impact Does Accreditation Have on Workplaces? A Qualitative Study to Explore the Perceptions of Healthcare Professionals About the Process of Accreditation. Frontiers in Psychology, 11, Article 1614. https://doi.org/10.3389/fpsyg.2020.01614

Aim: This study seeks to explore the emerging psychosocial risks of healthcare accreditation in workplaces and to understand
healthcare professionals’ perceptions about work demands and the unexpected consequences such accreditation had placed upon... Read More about What Impact Does Accreditation Have on Workplaces? A Qualitative Study to Explore the Perceptions of Healthcare Professionals About the Process of Accreditation.

Exploring the direct and indirect effects of emotional intelligence and frequency of customer contact on organisational citizenship behaviours among hotel employees in Mexico (2018)
Journal Article
Santos, A., Mustafa, M., & Cantu, A. A. (2018). Exploring the direct and indirect effects of emotional intelligence and frequency of customer contact on organisational citizenship behaviours among hotel employees in Mexico. International Journal of Work Organisation and Emotion, 9(3), 243–263. https://doi.org/10.1504/IJWOE.2018.094681

In the hotel industry, organisational effectiveness and service quality are highly dependent on front-of-house employees’ positive interactions with customers, and their willingness to engage in organisational citizenship behaviours (OCB). Various st... Read More about Exploring the direct and indirect effects of emotional intelligence and frequency of customer contact on organisational citizenship behaviours among hotel employees in Mexico.

Emotional intelligence and career decision-making difficulties: The mediating role of career decision self-efficacy (2018)
Journal Article
Santos, A., Wang, W., & Lewis, J. (2018). Emotional intelligence and career decision-making difficulties: The mediating role of career decision self-efficacy. Journal of Vocational Behavior, 107, 295-309. https://doi.org/10.1016/j.jvb.2018.05.008

Emotions and confidence are said to play an important role in the career decision-making process. The present study, comprising 472 students attending a large university in the United Kingdom, advances current thinking in this area in two ways. First... Read More about Emotional intelligence and career decision-making difficulties: The mediating role of career decision self-efficacy.

The impact of a college career intervention program on career decision-making self-efficacy, career indecision and decision-making difficulties (2017)
Journal Article
Lam, M., & Santos, A. (2018). The impact of a college career intervention program on career decision-making self-efficacy, career indecision and decision-making difficulties. Journal of Career Assessment, 26(3), 425-444. https://doi.org/10.1177/1069072717714539

A quasi-experimental longitudinal intervention study utilizing intervention and comparison groups was carried out with first-year Malaysian college students in order to evaluate the effectiveness of a careers course designed to help students in their... Read More about The impact of a college career intervention program on career decision-making self-efficacy, career indecision and decision-making difficulties.

The nature, extent and impact of educator targeted bullying on school teachers in West Malaysia (2016)
Journal Article
Santos, A., & Tin, J. J. (2018). The nature, extent and impact of educator targeted bullying on school teachers in West Malaysia. British Journal of Guidance and Counselling, 46(5), 543-556. https://doi.org/10.1080/03069885.2016.1245410

This study examines the nature, prevalence and impact of educator targeted bullying (ETB) in a sample of 575 Malaysian school teachers. Specifically it was predicted that ethnicity may be related to exposure to ETB; that frequency of exposure would v... Read More about The nature, extent and impact of educator targeted bullying on school teachers in West Malaysia.

Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals (2016)
Journal Article
Mustafa, M., Santos, A., & Chern, G. T. (2016). Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals. International Journal of Work Organisation and Emotion, 7(2), https://doi.org/10.1504/IJWOE.2016.078091

The role of emotions amongst employees with extensive interpersonal interactions has been identified as critical for both individual and organisational performance. This particular study examines the relationship between emotional labour, trait emoti... Read More about Emotional intelligence as a moderator in the emotional labour-burnout relationship: evidence from Malaysian HR professionals.