All Outputs (3)

Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships (2021)
Journal Article

Business-to-business (B2B) technology suppliers have the potential to contribute to the service innovation process in distinct ways. Because they work with multiple service providers, they can identify emerging market trends and technological require... Read More about Key challenges and opportunities of service innovation processes in technology supplier-service provider partnerships.

Technology Roadmapping Using Text Mining: A Foresight Study for the Retail Industry (2021)
Journal Article

Technology roadmapping is a widely accepted method for offering industry foresight as it supports strategic innovation management and identifies the potential application of emerging technologies. While roadmapping applications have been implemented... Read More about Technology Roadmapping Using Text Mining: A Foresight Study for the Retail Industry.

Understanding The Role Of Frontline Employee Felt Obligation In Services (2020)
Journal Article

Drawing on social exchange theory, this study investigates the mechanism of felt obligation underpinning the link between three key forms of perceived support (organization, supervisor, and team) and three key frontline employee work outcomes. The st... Read More about Understanding The Role Of Frontline Employee Felt Obligation In Services.