Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用
(2020)
Journal Article
Drawing on social exchange theory, this study investigates the mechanism of felt obligation underpinning the link between three key forms of perceived support (organization, supervisor, and team) and three key frontline employee work outcomes. The st... Read More about Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用.