The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents
(2021)
Journal Article
Standardised tools to assess a user's satisfaction with the experience of using chatbots and conversational agents are currently unavailable. This work describes four studies; including a systematic literature review, with an overall sample of 141 pa... Read More about The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents.