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All Outputs (4)

The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents (2021)
Journal Article

Standardised tools to assess a user's satisfaction with the experience of using chatbots and conversational agents are currently unavailable. This work describes four studies; including a systematic literature review, with an overall sample of 141 pa... Read More about The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents.