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An analysis of the research team-service user relationship from the service user perspective: a consideration of ‘The three Rs’ (roles, relations, and responsibilities) for healthcare research organisations

Jordan, Melanie; Rowley, Emma; Morriss, Richard K.; Manning, Nick

Authors

Emma Rowley

RICHARD MORRISS richard.morriss@nottingham.ac.uk
Professor of Psychiatry & Community Mental Health

Nick Manning nick.manning@nottingham.ac.uk



Abstract

Background

This article debates interview data from service users who engaged with the work of a Collaboration for Leadership in Applied Health Research and Care (CLAHRC). The evidence base, to date, concerning the nature of CLAHRC work at the frontline (i.e. What is it actually like to do CLAHRC work?) is meagre; thus, this article represents an original contribution to that literature. Further, this article analyses service users' participation in research – as members of the research team – and so contributes to the body of developing literature regarding involvement too.

Objective

This article explores the nature of the Research Team–Service User relationship, plus associated roles, relations and responsibilities of collaborative health research.

Design

Qualitative social science research was undertaken in a health-care research organization utilizing interview method and a medical sociology and organizational sociology theoretical framework for analysis. Data utilized originate from a larger evaluation study that focuses on the CLAHRC as an iterative organization and explores members' experiences.

Results

There can be a disparity between initial expectations and actual experiences of involvement for service users. Therefore, as structured via ‘The Three Rs’ (Roles, Relations and Responsibilities), aspects of the relationship are evaluated (e.g. motivation, altruism, satisfaction, transparency, scope, feedback, communication, time).

Regarding the inclusion of service users in health research teams, a careful consideration of ‘The Three Rs’ is required to ensure expectations match experiences.

Citation

Jordan, M., Rowley, E., Morriss, R. K., & Manning, N. (2015). An analysis of the research team-service user relationship from the service user perspective: a consideration of ‘The three Rs’ (roles, relations, and responsibilities) for healthcare research organisations. Health Expectations, 18(6), doi:10.1111/hex.12243

Journal Article Type Article
Acceptance Date Jun 30, 2014
Online Publication Date Jul 25, 2014
Publication Date Dec 1, 2015
Deposit Date Feb 16, 2016
Publicly Available Date Feb 16, 2016
Journal Health Expectations
Print ISSN 1369-6513
Electronic ISSN 1369-7625
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 18
Issue 6
DOI https://doi.org/10.1111/hex.12243
Keywords Collaborative research , Team involvement expectations, Organizational learning, Roles and responsibilities; Service user, Team experiences
Public URL http://eprints.nottingham.ac.uk/id/eprint/31760
Publisher URL http://onlinelibrary.wiley.com/doi/10.1111/hex.12243/abstract
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf

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Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf





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