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Evaluation of a community pharmacy dispensing process using a coloured Petri Net

Naybour, Matthew Thomas; Remenyte-Prescott, Rasa; Boyd, Matthew J.

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Authors

Matthew Thomas Naybour



Contributors

Stein Haugen
Editor

Anne Barros
Editor

Coen van Gulijk
Editor

Trond Kongsvik
Editor

Jan Erik Vinnem
Editor

Abstract

UK customers visited community pharmacies to receive NHS prescriptions 1.104 billion times in 2016. One study of dispensing errors found an error rate of 3.3%. Severe dispensing inaccuracies often receive a high level of media attention, however, lower level errors could also be causing significant inefficiencies in the delivery of primary healthcare. This paper presents a modelling approach for analysing the reliability and efficiency of community pharmacies performance using a Coloured Petri Net (CPN) methodology. The model considers how single prescriptions are processed, the use of staff resources, and the occurrence of errors. The CPN evaluates performance over a set of key performance indicators. Results are validated, where possible, against published studies of community pharmacies.

Citation

Naybour, M. T., Remenyte-Prescott, R., & Boyd, M. J. (2018). Evaluation of a community pharmacy dispensing process using a coloured Petri Net. In S. Haugen, A. Barros, C. van Gulijk, T. Kongsvik, & J. E. Vinnem (Eds.), Safety and Reliability : Safe Societies in a Changing World : Proceedings of ESREL 2018, June 17-21, 2018, Trondheim, Norway (2059-2066). https://doi.org/10.1201/9781351174664-259

Conference Name 28th International European Safety and Reliability Conference (ESREL 2018)
Conference Location Trondheim, Norway
Start Date Jun 17, 2018
End Date Jun 21, 2018
Acceptance Date Jan 31, 2018
Online Publication Date Jun 14, 2018
Publication Date 2018
Deposit Date Mar 2, 2018
Publicly Available Date Jun 14, 2018
Peer Reviewed Peer Reviewed
Pages 2059-2066
Book Title Safety and Reliability : Safe Societies in a Changing World : Proceedings of ESREL 2018, June 17-21, 2018, Trondheim, Norway
ISBN 9780815386827
DOI https://doi.org/10.1201/9781351174664-259
Public URL https://nottingham-repository.worktribe.com/output/907915
Publisher URL https://www.taylorfrancis.com/books/e/9781351174657/chapters/10.1201%2F9781351174664-259

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