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“Do animals have accents?”: talking with agents in multi-party conversation

Porcheron, Martin; Fischer, Joel E.; Sharples, Sarah

Authors

Martin Porcheron martin.porcheron@nottingham.ac.uk



Abstract

In this paper we unpack the use of conversational agents, or so-called intelligent personal assistants (IPAs), in multi- party conversation amongst a group of friends while they are socialising in a café. IPAs such as Siri or Google Now can be found on a large proportion of personal smartphones and tablets, and are promoted as ‘natural language’ interfaces. The question we pursue here is how they are actually drawn upon in conversational practice? In our work we examine the use of these IPAs in a mundane and common-place setting and employ an ethnomethodological perspective to draw out the character of the IPA-use in conversation. Additionally, we highlight a number of nuanced practicalities of their use in multi-party settings. By providing a depiction of the nature and methodical practice of their use, we are able to contribute our findings to the design of IPAs.

Citation

Porcheron, M., Fischer, J. E., & Sharples, S. (2017). “Do animals have accents?”: talking with agents in multi-party conversation. In CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing: Proceedings. , (207-219). https://doi.org/10.1145/2998181.2998298

Conference Name 20th ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW 2017)
Start Date Feb 25, 2017
End Date Mar 1, 2017
Acceptance Date Sep 7, 2016
Online Publication Date Feb 25, 2017
Publication Date Feb 25, 2017
Deposit Date Oct 31, 2016
Publicly Available Date Feb 25, 2017
Publisher Association for Computing Machinery (ACM)
Peer Reviewed Peer Reviewed
Pages 207-219
Book Title CSCW '17 Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing: Proceedings
ISBN 978-1-4503-4335-0
DOI https://doi.org/10.1145/2998181.2998298
Keywords Conversational agents; Intelligent personal assistants; Mobile devices; Smartphones; Multi-party conversation; Collocated interaction; Ethnomethodology; Conversation analysis
Public URL http://eprints.nottingham.ac.uk/id/eprint/38039
Publisher URL https://dl.acm.org/citation.cfm?id=2998298
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf
Additional Information Proceedings of the 20th ACM Conference on Computer-Supported Cooperative Work & Social Computing. New York : ACM Press, 2017, ISBN: 978-1-4503-4335-0 doi:10.1145/2998181.2998298

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Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf





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