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Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19

Cui, Li; Wu, Hao; Wu, Lin; Kumar, Ajay; Tan, Kim Hua

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Authors

Li Cui

Hao Wu

LIN WU LIN.WU@NOTTINGHAM.AC.UK
Assistant Professor in Operations Management

Ajay Kumar

KIM TAN kim.tan@nottingham.ac.uk
Professor of Operations and Innovation Management



Abstract

The outbreak of the COVID-19 pandemic has significantly augmented the complexity of information, adding to the challenges that firms face in effectively processing and grasping accurate information. As a result, the production uncertainty of firms has been seriously intensified during the pandemic, disrupting the normal operation of firms and their supply chains. Digital technologies serve as salient tools that help firms to process and analyse information, consequently enhancing firm resilience in the face of supply chain disruptions. This study aims to examine how digital technologies affect firm resilience in the context of COVID-19 through the lens of information processing theory and a large-scale survey conducted among Chinese manufacturers. Specifically, our study evaluates the mediating effect of supply chain integration (internal integration, customer integration and supplier integration) and the moderating effect of information complexity. The results show that supply chain integration plays a mediating role in the effect of digital technologies on firm resilience, and the mediation effect is particularly significant for customer integration. Furthermore, digital technologies have a stronger impact on firm resilience when information complexity is high. The findings advance our understanding and recognition of the resilience implications of digital technologies and provide important managerial implications for improving firm resilience in the context of COVID-19.

Citation

Cui, L., Wu, H., Wu, L., Kumar, A., & Tan, K. H. (2023). Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19. Annals of Operations Research, 327, 825–853. https://doi.org/10.1007/s10479-022-04735-y

Journal Article Type Article
Acceptance Date Apr 12, 2022
Online Publication Date May 24, 2022
Publication Date Aug 31, 2023
Deposit Date Apr 14, 2022
Publicly Available Date Mar 28, 2024
Journal Annals of Operations Research
Print ISSN 0254-5330
Electronic ISSN 1572-9338
Publisher Springer Science and Business Media LLC
Peer Reviewed Peer Reviewed
Volume 327
Pages 825–853
DOI https://doi.org/10.1007/s10479-022-04735-y
Keywords Management Science and Operations Research; General Decision Sciences
Public URL https://nottingham-repository.worktribe.com/output/7760301
Publisher URL https://link.springer.com/article/10.1007/s10479-022-04735-y

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