Skip to main content

Research Repository

Advanced Search

Progressivity for voice interface design

Fischer, Joel E.; Reeves, Stuart; Porcheron, Martin; Sikveland, Rein Ove

Authors

Martin Porcheron

Rein Ove Sikveland



Abstract

Drawing from Conversation Analysis (CA), we examine how the orientation towards progressivity in talk--keeping things moving--might help us better understand and design for voice interactions. We introduce progressivity by surveying its explication in CA, and then look at how a strong preference for progressivity in conversation works out practically in sequences of voice interaction recorded in people's homes. Following Stivers and Robinson's work on progressivity, we find our data shows: how non-answer responses impede progress; how accounts offered for non-answer responses can lead to recovery; how participants work to receive answers; and how, ultimately, moving the interaction forwards does not necessarily involve a fitted answer, but other kinds of responses as well. We discuss the wider potential of applying progressivity to evaluate and understand voice interactions , and consider what designers of voice experiences might do to design for progressivity. Our contribution is a demonstration of the progressivity principle and its interactional features, which also points towards the need for specific kinds of future developments in speech technology.

Citation

Fischer, J. E., Reeves, S., Porcheron, M., & Sikveland, R. O. (2019). Progressivity for voice interface design. In CUI '19: Proceedings of the 1st International Conference on Conversational User Interfaceshttps://doi.org/10.1145/3342775.3342788

Conference Name 1st International Conference on Conversational User Interfaces
Start Date Aug 22, 2019
End Date Aug 23, 2019
Acceptance Date May 16, 2019
Online Publication Date Aug 22, 2019
Publication Date 2019
Deposit Date Jul 1, 2019
Publicly Available Date Jul 15, 2019
Journal CUI 2019
Publisher Association for Computing Machinery (ACM)
Book Title CUI '19: Proceedings of the 1st International Conference on Conversational User Interfaces
Chapter Number Article 26
ISBN 9781450371872
DOI https://doi.org/10.1145/3342775.3342788
Keywords Voice; Speech; Conversation Analysis; Design; VUI
Public URL https://nottingham-repository.worktribe.com/output/2248081
Publisher URL https://dl.acm.org/citation.cfm?doid=3342775.3342788
Related Public URLs https://www.cui2019.com/

Files







You might also like



Downloadable Citations