Contextual Influences on Message Persuasion: The Effect of Empty Space

Kwan, Canice M. C.; Dai, Xianchi; Wyer, Robert S.

Abstract

The empty space that surrounds a text message can affect the message's persuasiveness. Seven studies provide converging evidence in both field and laboratory settings that people find a message less persuasive, and are less likely to act on its implications, when it is surrounded by empty space than when it is not. These effects are mediated by perceptions of message strength. That is, message recipients infer that a message conveys a less strong opinion when empty space surrounds it and are consequently less likely to accept its implications. This effect does not occur when the space surrounding the message is generated randomly by a computer or when the message is attributed to a low-credibility source. When a message is counterattitudinal, surrounding it by empty space decreases the disposition to counterargue its implications and increases acceptance of the position advocated. When recipients are under cognitive load, however, they use the space surrounding the message as a heuristic basis for judgment and are less persuaded when the message is surrounded by empty space. This research adds not only to persuasion literature and current advertising practices, but also to an understanding of different interpretations of empty space.

Citation

Kwan, C. M. C., Dai, X., & Wyer, R. S. (2017). Contextual Influences on Message Persuasion: The Effect of Empty Space. Journal of Consumer Research, 44(2), 448-464. https://doi.org/10.1093/jcr/ucx051

• Journal Article Type: Article
• Acceptance Date: Feb 15, 2017
• Online Publication Date: Mar 9, 2017
• Publication Date: Aug 1, 2017
• Deposit Date: May 5, 2023
• Publicly Available Date: Jun 1, 2023
• Journal: Journal of Consumer Research
• Print ISSN: 0093-5301
• Electronic ISSN: 1537-5277
• Publisher: Oxford University Press
• Peer Reviewed: Peer Reviewed
• Volume: 44
• Issue: 2
• Pages: 448-464
• DOI: https://doi.org/10.1093/jcr/ucx051
• Public URL: https://nottingham-repository.worktribe.com/output/20285704
• Publisher URL: https://academic.oup.com/jcr/article-abstract/44/2/448/3064205