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Manage risk of sustainable product–service systems: a case-based operations research approach

Wang, Xiaojun; Chen, Xu; Durugbo, Christopher; Cai, Ziming


Xiaojun Wang

Xu Chen

Christopher Durugbo

Assistant Professor


© 2018, Springer Science+Business Media, LLC, part of Springer Nature. Sustainable product–service systems (SusPSSs) offer an innovation-driven approach to production based on providing results or functions with minimal material use and emissions. Networks of SusPSSs partners are central to the decision-making of sustainability policies. Evaluations and assessments of network-oriented risks sources are therefore crucial to informing an industrial firm’s reorientation towards SusPSS. Traditionally, these risks beleaguer production and continue to grow in significance with complex production and innovation processes. This article presents a novel operations research application for evaluating network-oriented risks of industrial firms in pursuing SusPSSs. The model conceptualises a framework for network risk metrics and applies a fuzzy-based multi-criteria decision-making technique to evaluate levels of risk associated with reorientations to SusPSS approaches. It takes explicit account of multiple risk sources in aiding decision-making and assists in indicating strategies for improving business sustainability. In addition, it compares and ranks alternative SusPSSs as a system and on an indicator basis, which is a practical and effective decision support tool. A case study of an industrial firm is conducted to verify the effectiveness and applicability of the proposed approach in supporting firms’ decision on SusPSSs.


Wang, X., Chen, X., Durugbo, C., & Cai, Z. (2018). Manage risk of sustainable product–service systems: a case-based operations research approach. Annals of Operations Research, 291, 897–920.

Journal Article Type Article
Acceptance Date Sep 10, 2018
Online Publication Date Sep 12, 2018
Publication Date 2018-08
Deposit Date Oct 22, 2018
Publicly Available Date Sep 1, 2019
Journal Annals of Operations Research
Print ISSN 0254-5330
Electronic ISSN 1572-9338
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
Volume 291
Pages 897–920
Keywords Sustainability, Product-service systems, Supply network risks, Multi-criteria decision-making
Public URL
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