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A Multi-Agent Simulation of Retail Management Practices

Siebers, Peer-Olaf; Aickelin, Uwe; Celia, Helen; Clegg, Christopher


Uwe Aickelin

Helen Celia

Christopher Clegg


We apply Agent-Based Modeling and Simulation (ABMS) to investigate a set of problems in a retail context. Specifically, we are working to understand the relationship between human resource management practices and retail productivity. Despite the fact we are working within a relatively novel and complex domain, it is clear that intelligent agents do offer potential for developing organizational capabilities in the future. Our multi-disciplinary research team has worked with a UK department store to collect data and capture perceptions about operations from actors within departments. Based on this case study work, we have built a simulator that we present in this paper. We then use the simulator to gather empirical evidence regarding two specific management practices: empowerment and employee development.


Siebers, P., Aickelin, U., Celia, H., & Clegg, C. A Multi-Agent Simulation of Retail Management Practices

Conference Name Proceedings of the Summer Computer Simulation Conference (SCSC 2007)
Deposit Date Oct 17, 2007
Peer Reviewed Peer Reviewed
Public URL


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