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Modelling and simulating retail management practices: a first approach

Siebers, Peer-Olaf; Aickelin, Uwe; Celia, Helen; Clegg, Chris

Authors

Uwe Aickelin uwe.aickelin@nottingham.ac.uk

Helen Celia h.celia@leeds.ac.uk

Chris Clegg c.w.clegg@leeds.ac.uk



Abstract

Multi-agent systems offer a new and exciting way of understanding the world of work. We apply agent-based modeling and simulation to investigate a set of problems
in a retail context. Specifically, we are working to understand the relationship between people management practices on the shop-floor and retail performance. Despite the fact we are working within a relatively novel and complex domain, it is clear that using an agent-based approach offers great potential for improving organizational capabilities in the future. Our multi-disciplinary research team has worked closely with one of the UK’s top ten retailers to collect data and build an understanding of shop-floor operations and the key actors in a department (customers, staff, and managers). Based on this case study we have built and tested our first version of a retail branch agent-based simulation model where we have focused on how we can simulate the effects of people
management practices on customer satisfaction and sales. In our experiments we have looked at employee development and cashier empowerment as two examples of shop floor management practices. In this paper we describe the underlying conceptual ideas and the features of our simulation model. We present a selection of experiments we have conducted in order to validate our simulation model and to show its potential for answering “what-if” questions in a retail context. We also introduce a novel performance measure which we have created to quantify customers’ satisfaction with service, based on their individual shopping experiences.

Citation

Siebers, P., Aickelin, U., Celia, H., & Clegg, C. (2009). Modelling and simulating retail management practices: a first approach. International Journal of Simulation and Process Modelling, 5(3), doi:10.1504/IJSPM.2009.031096

Journal Article Type Article
Publication Date Jan 1, 2009
Deposit Date Aug 11, 2011
Publicly Available Date Aug 11, 2011
Journal International Journal of Simulation and Process Modelling
Print ISSN 1740-2123
Electronic ISSN 1740-2131
Publisher Inderscience
Peer Reviewed Peer Reviewed
Volume 5
Issue 3
DOI https://doi.org/10.1504/IJSPM.2009.031096
Public URL http://eprints.nottingham.ac.uk/id/eprint/1279
Publisher URL http://www.inderscience.com/search/index.php?action=record&rec_id=31096&prevQuery=&ps=10&m=or
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf

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Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf





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