Understanding The Role Of Frontline Employee Felt Obligation In Services
(2020)
Journal Article
Malhotra, N., Ashill, N., Lages, C. R., & Houmayounfard, A. (2020). Understanding The Role Of Frontline Employee Felt Obligation In Services. Service Industries Journal, https://doi.org/10.1080/02642069.2020.1858062
Drawing on social exchange theory, this study investigates the mechanism of felt obligation underpinning the link between three key forms of perceived support (organization, supervisor, and team) and three key frontline employee work outcomes. The st... Read More about Understanding The Role Of Frontline Employee Felt Obligation In Services.