Outputs (4)

Identifying food insecurity in food sharing networks via machine learning (2020)
Journal Article
Nica-Avram, G., Harvey, J., Smith, G., Smith, A., & Goulding, J. (2021). Identifying food insecurity in food sharing networks via machine learning. Journal of Business Research, 131, 469-484. https://doi.org/10.1016/j.jbusres.2020.09.028

© 2020 Elsevier Inc. Food insecurity in the UK has captured public attention. However, estimates of its prevalence are deeply contentious. The lack of precision on the volume of emergency food assistance currently provided to those in need is made ev... Read More about Identifying food insecurity in food sharing networks via machine learning.

The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products (2020)
Journal Article
Harvey, J., Poorrezaei, M., Woodall, T., Nica-Avram, G., Smith, G., Ajiboye, T., …Zhu, K. (2020). The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products. Journal of Service Research, 23(4), 504-526. https://doi.org/10.1177/1094670520929095

Service research suggests homes are becoming increasingly connected as consumers automate and personalize new forms of service provision. Yet large-scale empirical evidence on how and why consumers automate smart domestic products is lacking. To addr... Read More about The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products.

Customer engagement behaviour on social media platforms: A systematic literature review (2019)
Journal Article
Bjiboye, T., Harvey, J., & Resnick, S. (2019). Customer engagement behaviour on social media platforms: A systematic literature review. Journal of Customer Behaviour, 18(3), 239-256. https://doi.org/10.1362/147539219X15774563471801

Customer engagement behaviours (CEB) on social media have the potential to strengthen relationships between firms and customers. However, there have been no systematic attempts to review the antecedents of CEB on social media despite wide recognition... Read More about Customer engagement behaviour on social media platforms: A systematic literature review.

Online technology as a driver of sharing (2018)
Book Chapter
Harvey, J., Smith, A., & Golightly, D. (2018). Online technology as a driver of sharing. In B. Yasanti, B. Perera, & P. A. Albinsson (Eds.), The rise of the sharing economy : exploring the challenges and opportunities of collaborative consumption