Research Repository

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Service innovation through resource integration: an empirical examination of the co-created value using telehealth services (2019)
Journal Article
Go Jefferies, J., Bishop, S., & Hibbert, S. (2019). Service innovation through resource integration: an empirical examination of the co-created value using telehealth services. Public Policy and Administration, doi:10.1177/0952076718822715

Scholars, policymakers and practitioners recognise the potential to improve public services through active citizen involvement and much research has examined the formal opportunities to 'co-produce' changes in the structures and cultures of public se... Read More

Transforming community well-being through patients' lived experiences (2018)
Journal Article
Gallan, A. S., McColl-Kennedy, J. R., Barakshina, T., Figueiredo, B., Jefferies, J. G., Gollngofer, J., …Winklhofer, H. (2018). Transforming community well-being through patients' lived experiences. Journal of Business Research, doi:10.1016/j.jbusres.2018.12.029

The purpose of this article is to (1) explicate micro-to-meso linkages of well-being, (2) provide a theoretical framework to guide research on connecting patient experiences to community well-being, and (3) offer guidelines to policymakers. We develo... Read More

The development of responsible & sustainable business practice: value, mind-sets, business-models (2018)
Journal Article
Painter-Morland, M., Hibbert, S., & Cooper, T. (in press). The development of responsible & sustainable business practice: value, mind-sets, business-models. Journal of Business Ethics, ISSN 0167-4544

The main goal of this Special Issue (SI) of the Journal of Business Ethics is to explore the changes in values and mind-sets that are required for new, sustainable and ethical business models and consumption practices to flourish. Notable manifestati... Read More

Sharing vocabularies: towards horizontal alignment of values-driven business functions (2018)
Journal Article
Painter-Morland, M., Pouryousefi, S., Hibbert, S., & Russon, J. (in press). Sharing vocabularies: towards horizontal alignment of values-driven business functions. Journal of Business Ethics, doi:10.1007/s10551-018-3901-7. ISSN 0167-4544

This paper highlights the emergence of different ‘vocabularies’ that describe various values-driven business functions within large organisations and argues for improved horizontal alignment between them. We investigate two established functions that... Read More

The never-ending story: discursive legitimation in social media dialogue (2018)
Journal Article
Glozer, S. A., Caruana, R., & Hibbert, S. (in press). The never-ending story: discursive legitimation in social media dialogue. Organization Studies, doi:10.1177/0170840617751006. ISSN 0170-8406

This paper explores the dialogical dimensions of discursive legitimation in social media sites to understand how organisations produce knowledge of legitimacy in concert with their stakeholders. Drawing on the dialogical theories of Bakhtin and Nikul... Read More

Midstream value creation in social marketing (2016)
Journal Article
Luca, N. R., Hibbert, S., & McDonald, R. (2016). Midstream value creation in social marketing. Journal of Marketing Management, 32(11-12), doi:10.1080/0267257X.2016.1190777

The purpose of this study is to develop improved understanding of how value is created at the midstream (meso) level in a collaborative smokefree homes and cars social marketing programme. The study adopts a qualitative approach including interviews... Read More

Towards a service-dominant approach to social marketing (2015)
Journal Article
Luca, N. R., Hibbert, S., & McDonald, R. (2016). Towards a service-dominant approach to social marketing. Marketing Theory, 16(2), 194-218. doi:10.1177/1470593115607941

Over the last decade, social marketing has moved away from traditional marketing management approaches towards service-oriented theory, integrating concepts from other disciplines, to account for the distinctive nature of social change and develop an... Read More

"If I was going to die I should be having fun": travel blogs, meaning and tourist experience (2015)
Journal Article
Bosangit, C., Hibbert, S., & McCabe, S. (2015). "If I was going to die I should be having fun": travel blogs, meaning and tourist experience. Annals of Tourism Research, 55(1-14), doi:10.1016/j.annals.2015.08.001

Travel blogs are an under-utilised resource for researchers of tourism experiences. They can provide rich insights on how tourists express the transformational effects of their experiences for the self. This study of travel blogs by nineteen British... Read More