Factors impacting on customer satisfaction with community pharmacies in Vietnam
(2021)
Journal Article
Do, T. X., Foulon, V., Thuy, L. T., Tien, L. T., & Anderson, C. (2021). Factors impacting on customer satisfaction with community pharmacies in Vietnam. Asian Journal of Biomedical and Pharmaceutical Sciences, 48(2), 164-174. https://doi.org/10.29090/psa.2021.02.19.080
The quality of community pharmacy services in Vietnam still lags behind the developed countries. The objective of this study was to identify factors that affect the overall satisfaction of customers visiting community pharmacies in Vietnam.
A cro...
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