Skip to main content

Research Repository

Advanced Search

Responses to indirect complaints as restricted activities in Therapeutic Community meetings

Pino, Marco

Authors

Marco Pino marco.pino75@gmail.com



Contributors

Fabienne H.G. Chevalier
Editor

John Moore
Editor

Abstract

In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.

Citation

Pino, M. (2015). Responses to indirect complaints as restricted activities in Therapeutic Community meetings. In J. Moore, & F. H. Chevalier (Eds.), Producing and managing restricted activities: avoidance and withholding in institutional interactionJohn Benjamins. doi:10.1075/pbns.255.09pin

Publication Date Jan 1, 2015
Deposit Date May 18, 2015
Publicly Available Date May 18, 2015
Peer Reviewed Peer Reviewed
Issue 255
Series Title Pragmatics & beyond new series
Book Title Producing and managing restricted activities: avoidance and withholding in institutional interaction
ISBN 9789027256607
DOI https://doi.org/10.1075/pbns.255.09pin
Keywords Conversation Analysis, Complaints, Therapeutic Community, Mental Health
Public URL http://eprints.nottingham.ac.uk/id/eprint/28651
Publisher URL https://benjamins.com/#catalog/books/pbns.255.09pin
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf
Additional Information Copyright John Benjamins, who should be contacted for permission to re-use or reprint the material in any form..

Files


Pino - Responses to indirect complaints - preprint.pdf (369 Kb)
PDF

Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf





Downloadable Citations