Some conversational challenges of talking with machines

Reeves, Stuart

Abstract

A surge of interest in the capabilities of so-called 'conversational' technologies—both from research and industrial contexts—furnishes CSCW and HCI with opportunities to enrich and leverage its historic connection to conversation analysis (and relatedly, ethnomethodology) in novel ways. This paper explores a number of preliminary interactional troubles one might encounter when 'talking to' conversational agents, and in doing so sketches out possible routes forward in the empirical study of agents as collaborative technologies, as well as touching on further conceptual challenges that face research in this area.

Citation

Reeves, S. Some conversational challenges of talking with machines. Presented at Talking with Conversational Agents in Collaborative Action, Workshop at the 20th ACM conference on Computer-Supported Cooperative Work and Social Computing (CSCW '17)

• Conference Name: Talking with Conversational Agents in Collaborative Action, Workshop at the 20th ACM conference on Computer-Supported Cooperative Work and Social Computing (CSCW '17)
• End Date: Feb 1, 2017
• Acceptance Date: Feb 25, 2017
• Publication Date: Feb 25, 2017
• Deposit Date: Feb 10, 2017
• Publicly Available Date: Feb 25, 2017
• Peer Reviewed: Peer Reviewed
• Public URL: https://nottingham-repository.worktribe.com/output/844412
• Related Public URLs: http://cscw.acm.org/2017/program/workshops.php; https://talkingwithagents.wordpress.com/
• Additional Information: Companion of the 20th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '17), Portland, Oregon, USA, 25 February - 1 March 2017. New York : ACM c2017. ISBN 9781450346887. p. 431-436. doi:10.1145/3022198.3022666
• Contract Date: Feb 10, 2017