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Improving communication between postgraduate researchers and the university library: a case study at De Montfort University Library and Learning Services

Petch, Melanie; Fraser, Katie; Rush, Nathan; Cope, Alan; Lowe, Julie

Authors

Melanie Petch

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Katie Fraser Katie.Fraser@nottingham.ac.uk
Senior Librarian (Discovery Systems and Metadata)

Nathan Rush

Alan Cope

Julie Lowe



Abstract

A well-established postgraduate researcher development program has existed at De Montfort University for many years. Library and Learning Services include modules on literature searching skills and critical appraisal. However, we recognized that researchers seemed to be disengaged with the services on offer. This concern informed a research project that considered the ways we could communicate better with researchers based on their needs. This paper explores the essential components of successful communication, such as context, timeliness and communication channels. An action-research approach was taken including focus groups and online surveys. The outcomes highlighted three significant crisis points, emphasizing the key times when researchers might need some intervention. The findings of this research identified the distinct needs of Postgraduate Researchers (PGRs) and how relevant and timely communication from the library can meet these needs. It also considers the impact of how communication has improved with researchers as a result of some of our interventions.

Citation

Petch, M., Fraser, K., Rush, N., Cope, A., & Lowe, J. (2016). Improving communication between postgraduate researchers and the university library: a case study at De Montfort University Library and Learning Services. New Review of Academic Librarianship, 22(2-3), https://doi.org/10.1080/13614533.2016.1155999

Journal Article Type Article
Acceptance Date Feb 16, 2016
Online Publication Date Mar 17, 2016
Publication Date Nov 30, 2016
Deposit Date Oct 3, 2017
Publicly Available Date Oct 3, 2017
Journal New Review of Academic Librarianship
Print ISSN 1361-4533
Electronic ISSN 1740-7834
Publisher Taylor & Francis (Routledge)
Peer Reviewed Peer Reviewed
Volume 22
Issue 2-3
DOI https://doi.org/10.1080/13614533.2016.1155999
Keywords communication, doctoral research, academic libraries
Public URL http://eprints.nottingham.ac.uk/id/eprint/46929
Publisher URL http://www.tandfonline.com/doi/full/10.1080/13614533.2016.1155999
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf
Additional Information This is an Accepted Manuscript of an article published by Taylor & Francis in New Review of Academic Librarianship on 17 March 2016, available online: http://www.tandfonline.com/” 10.1080/13614533.2016.1155999.”

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Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf



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