Skip to main content

Research Repository

Advanced Search

Strategic Engagement: New Models of Relationship Management for Academic Librarians

Eldridge, Jeanette; Fraser, Katie; Simmonds, Tony; Smyth, Neil

Authors

Jeanette Eldridge

Profile Image

Katie Fraser Katie.Fraser@nottingham.ac.uk
Senior Librarian (Discovery Systems and Metadata)

Tony Simmonds

Neil Smyth



Abstract

How do we best bridge the gap between the Library and the diverse academic communities it serves? Librarians need new strategies for engagement. Traditional models of liaison, aligning solutions to disciplines, are yielding to functional specialisms, including a focus on building partnerships. This paper offers a snapshot of realignment across the Russell Group from subject support to relationship management. It then follows the journey of a newly-formed Faculty and School Engagement Team. Techniques are explored for building relationship capital, anchored to a model Strategic Engagement Cycle. Theory is contrasted with the challenges of securing real buy-in to new ways of working amid diverging agendas and assumptions, notably within the Library itself. Consideration is given to the retention of aspects of subject librarian roles. Investment in a relationship management function demands staunch and ongoing commitment to fulfil its promise, not only from its performers but from across the library community.

Citation

Eldridge, J., Fraser, K., Simmonds, T., & Smyth, N. (2016). Strategic Engagement: New Models of Relationship Management for Academic Librarians. New Review of Academic Librarianship, 22(2-3), 160-175. https://doi.org/10.1080/13614533.2016.1193033

Journal Article Type Article
Acceptance Date Jun 3, 2016
Online Publication Date Jun 3, 2016
Publication Date Jul 2, 2016
Deposit Date Aug 23, 2016
Publicly Available Date Aug 23, 2016
Journal New Review of Academic Librarianship
Print ISSN 1361-4533
Electronic ISSN 1740-7834
Publisher Taylor & Francis (Routledge)
Peer Reviewed Peer Reviewed
Volume 22
Issue 2-3
Pages 160-175
DOI https://doi.org/10.1080/13614533.2016.1193033
Keywords Strategic Engagement, Communication, Academic Librarians, Relationship Management
Public URL http://eprints.nottingham.ac.uk/id/eprint/35977
Publisher URL http://www.tandfonline.com/doi/full/10.1080/13614533.2016.1193033
Copyright Statement Copyright information regarding this work can be found at the following address: http://eprints.nottingh.../end_user_agreement.pdf
Additional Information Peer Review Statement: The publishing and review policy for this title is described in its Aims & Scope.; Aim & Scope: http://www.tandfonline....cope&journalCode=racl20

Files

Eldridge - Strategic Engagement (002).pdf (368 Kb)
PDF

Copyright Statement
Copyright information regarding this work can be found at the following address: http://eprints.nottingham.ac.uk/end_user_agreement.pdf



You might also like



Downloadable Citations