Reforming the public sector: personalised activation services in the UK

Stafford, B.; Kellard, K

Abstract

This paper highlights the degree of flexibility and personalisation in the UK’s welfare to work programmes. The Labour Government’s New Deals as originally designed were meant to provide personalised and tailor-made services and to meet the needs of individuals. The programmes have evolved and become more personalised and promote flexible service delivery. The chapter explores the Personal Adviser model and focuses on the development of New Deal for Young People and New Deal 25 Plus. In recent years a number of factors appear to have encouraged the development of more personalised activation services in the UK.

Citation

Stafford, B., & Kellard, K. Reforming the public sector: personalised activation services in the UK. In R. van Berkel, & B. Valkenburg (Eds.), Making it Personal: Individualising activation services in the EU. Policy Press

• Deposit Date: Jan 24, 2008
• Publisher: Policy Press
• Peer Reviewed: Peer Reviewed
• Book Title: Making it Personal: Individualising activation services in the EU
• ISBN: 978-1861347978
• Public URL: https://nottingham-repository.worktribe.com/output/703996