Students' perceptions on chatbots' potential and design characteristics in healthcare education

Stathakarou, Natalia; Nifakos, Sokratis; Karlgren, Klas; Konstantinidis, Stathis T.; Bamidis, Panagiotis D.; Pattichis, Constantinos S.; Davoody, Nadia

Abstract

Chatbots may have the potential to support healthcare education by enabling personalized learning. Trust is a pre-requisite for the users to accept the chatbots. In this study we analyzed students' assignments of the MSc course "User Needs, Requirements Engineering and Evaluation" at Karolinska Institutet, aiming to explore the chatbots' potential in healthcare education and the design characteristics of chatbots that may enhance the trust. The students identified two courses: pharmacology and medical law, that have the potential to leverage chatbots' characteristics. Our analyses on the design characteristics they suggested resulted in: recognition; visibility of system status; anthropomorphism in communication; knowledge expertise, linguistic consistency; realistic interaction. Our results are in line with previous research. Future studies could investigate the educational impact on the learning outcomes and students' satisfaction when interacting with chatbots.

Citation

Stathakarou, N., Nifakos, S., Karlgren, K., Konstantinidis, S. T., Bamidis, P. D., Pattichis, C. S., & Davoody, N. (2020). Students' perceptions on chatbots' potential and design characteristics in healthcare education. In J. Mantas, A. Hasman, M. S. Househ, P. Gallos, & E. Zoulias (Eds.), The importance of health informatics in public health during a pandemic (209-212). IOS Press. https://doi.org/10.3233/SHTI200531

• Publication Date: 2020
• Deposit Date: Oct 19, 2020
• Publicly Available Date: Oct 20, 2020
• Publisher: IOS Press
• Pages: 209-212
• Series Title: Studies in health technology and informatics
• Series Number: 272
• Series ISSN: 1879-8365
• Book Title: The importance of health informatics in public health during a pandemic
• ISBN: 9781643680927
• DOI: https://doi.org/10.3233/SHTI200531
• Public URL: https://nottingham-repository.worktribe.com/output/4760507
• Publisher URL: http://ebooks.iospress.nl/publication/54631
• Contract Date: May 12, 2020