How Institutional Logics Inform Emotional Labour: An Ethnography of Junior Doctors

Vedi, Priyanka; Korczynski, Marek; Bishop, Simon

Abstract

Sociological analysis of emotional labour can be aided by considering how institutional logics inform the performance of emotional labour. We consider the link between institutional logics and emotional labour by conducting an in-depth case study of junior doctors in a large UK hospital. We point to three key institutional logics – bureaucratic, consumerist and professional logics – and show how they inform the emotional labour of junior doctors. We also consider how doctors respond to these logics through enactment processes of choice, resistance and negotiation. In this way, we make an important theoretical contribution by identifying the way that institutional logics relate to the performance of emotional labour. We also make an important empirical contribution by contributing to a growing body of ethnographies on the emotional labour of doctors.

Citation

Vedi, P., Korczynski, M., & Bishop, S. (in press). How Institutional Logics Inform Emotional Labour: An Ethnography of Junior Doctors. Work, Employment and Society, https://doi.org/10.1177/09500170231225615

• Journal Article Type: Article
• Acceptance Date: Dec 6, 2023
• Online Publication Date: Feb 9, 2024
• Deposit Date: Dec 18, 2023
• Publicly Available Date: Dec 19, 2023
• Journal: Work, Employment and Society
• Print ISSN: 0950-0170
• Electronic ISSN: 1469-8722
• Publisher: SAGE Publications
• Peer Reviewed: Peer Reviewed
• DOI: https://doi.org/10.1177/09500170231225615
• Keywords: emotional labour; institutional logics; medicine
• Public URL: https://nottingham-repository.worktribe.com/output/28705107
• Publisher URL: https://journals.sagepub.com/doi/10.1177/09500170231225615