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Spoken communication and patient safety: A new direction for healthcare communication policy, research, education and practice?

Ledema, R; Greenhaigh, T; Russell, J; Amer-Sharif, K; Alexander, J; Gardner, P; Juniper, M; Majahan, K; Lawton, R; McGuire, P; Roberts, C; Robson, W; Timmons, S; Wilkinson, L

Spoken communication and patient safety: A new direction for healthcare communication policy, research, education and practice? Thumbnail


Authors

R Ledema

T Greenhaigh

J Russell

K Amer-Sharif

J Alexander

P Gardner

M Juniper

K Majahan

R Lawton

P McGuire

C Roberts

W Robson

STEPHEN TIMMONS stephen.timmons@nottingham.ac.uk
Professor of Health Services Management

L Wilkinson



Abstract

This report sets out the findings of an NHS Improvement Working Group on Care Communication which included clinicians, patients, patient representatives, NHSI staff, and academics from different disciplines. The Group’s activities included running four national focus groups and discussion days, in addition to conducting national and international literature searches on healthcare communication and communication improvement. The Group's conclusions are that six domains of care communication warrant attention and improvement: the care environment, information exchange, attitude & listening, aligning & responding, team communication, and communicating with unique groups. Together, these domains expand the definition of healthcare communication from communication as information transaction to communication as complex social and local dynamic. The report outlines the consequences of this expanded definition for healthcare communication improvement and improvement research.

Citation

Ledema, R., Greenhaigh, T., Russell, J., Amer-Sharif, K., Alexander, J., Gardner, P., …Wilkinson, L. (2019). Spoken communication and patient safety: A new direction for healthcare communication policy, research, education and practice?. BMJ Open Quality, 8(3), Article e000742. https://doi.org/10.1136/bmjoq-2019-000742

Journal Article Type Article
Acceptance Date Sep 9, 2019
Online Publication Date Sep 26, 2019
Publication Date 2019-09
Deposit Date Nov 25, 2019
Publicly Available Date Mar 29, 2024
Journal BMJ Open Quality
Print ISSN 2399-6641
Publisher BMJ Publishing Group
Peer Reviewed Peer Reviewed
Volume 8
Issue 3
Article Number e000742
DOI https://doi.org/10.1136/bmjoq-2019-000742
Public URL https://nottingham-repository.worktribe.com/output/2721509
Publisher URL https://bmjopenquality.bmj.com/content/8/3/e000742

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