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Modelling Reactive and Proactive Behaviour in Simulation: A Case Study in a University Organisation

Abdul Majid, Mazlina; Siebers, Peer-Olaf; Aickelin, Uwe

Authors

Mazlina Abdul Majid

Uwe Aickelin



Abstract

Simulation is a well established what-if scenario analysis tool in Operational Research (OR). While traditionally Discrete Event Simulation (DES) and System Dynamics Simulation (SDS) are the predominant simulation techniques in OR, a new simulation technique, namely Agent-Based Simulation (ABS), has emerged and is gaining more attention. In our research we focus on discrete simulation methods (i.e. DES and ABS). The contribution made by this paper is the comparison of DES and combined DES/ABS for modelling human reactive and different level of detail of human proactive behaviour in service systems. The results of our experiments show that the level of proactiveness considered in the model has a big impact on the simulation output. However, there is not a big difference between the results from the DES and the combined DES/ABS simulation models. Therefore, for service systems of the type we investigated we would suggest to use DES as the preferred analysis tool.

Citation

Abdul Majid, M., Siebers, P., & Aickelin, U. (2011). Modelling Reactive and Proactive Behaviour in Simulation: A Case Study in a University Organisation. https://doi.org/10.2139/ssrn.2829269

Conference Name GAMEON Arabia 2011
Start Date Sep 14, 2011
End Date Sep 16, 2011
Publication Date Nov 16, 2011
Deposit Date Oct 10, 2019
Publicly Available Date Mar 29, 2024
DOI https://doi.org/10.2139/ssrn.2829269
Public URL https://nottingham-repository.worktribe.com/output/2464181
Publisher URL https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2829269

Files

This file is under embargo until Mar 29, 2024 due to copyright restrictions.



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