Modelling Reactive and Proactive Behaviour in Simulation: A Case Study in a University Organisation

Abdul Majid, Mazlina; Siebers, Peer-Olaf; Aickelin, Uwe

Abstract

Simulation is a well established what-if scenario analysis tool in Operational Research (OR). While traditionally Discrete Event Simulation (DES) and System Dynamics Simulation (SDS) are the predominant simulation techniques in OR, a new simulation technique, namely Agent-Based Simulation (ABS), has emerged and is gaining more attention. In our research we focus on discrete simulation methods (i.e. DES and ABS). The contribution made by this paper is the comparison of DES and combined DES/ABS for modelling human reactive and different level of detail of human proactive behaviour in service systems. The results of our experiments show that the level of proactiveness considered in the model has a big impact on the simulation output. However, there is not a big difference between the results from the DES and the combined DES/ABS simulation models. Therefore, for service systems of the type we investigated we would suggest to use DES as the preferred analysis tool.

Citation

Abdul Majid, M., Siebers, P.-O., & Aickelin, U. (2011, September). Modelling Reactive and Proactive Behaviour in Simulation: A Case Study in a University Organisation. Presented at GAMEON Arabia 2011, Arab Open University, Amman, Jordan

• Presentation Conference Type: Conference Paper (published)
• Conference Name: GAMEON Arabia 2011
• Start Date: Sep 14, 2011
• End Date: Sep 16, 2011
• Publication Date: Nov 16, 2011
• Deposit Date: Oct 10, 2019
• DOI: https://doi.org/10.2139/ssrn.2829269
• Public URL: https://nottingham-repository.worktribe.com/output/2464181
• Publisher URL: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2829269