Consideration of the relevance of standard quality techniques in Mass Customisation

Brabazon, Philip G.; MacCarthy, Bart L.

Abstract

The business philosophy of Mass Customisation (MC) implies rapid response to customer requests, high efficiency and limited cost overheads of customisation. Furthermore, it also implies the quality benefits of the mass production paradigm are guaranteed. However, traditional quality science in manufacturing is premised on volume production of uniform products rather than of differentiated products associated with MC. This creates quality challenges and raises questions over the suitability of standard quality engineering techniques. From an analysis of relevant MC and quality literature it is argued the aims of MC are aligned with contemporary thinking on quality and that quality concepts provide insights into MC. Quality issues are considered along three dimensions - product development, order fulfilment and customer interaction. The applicability and effectiveness of conventional quality engineering techniques are discussed and a framework is presented which identifies key issues with respect to quality for a spectrum of MC strategies.

Citation

Brabazon, P. G., & MacCarthy, B. L. (2007). Consideration of the relevance of standard quality techniques in Mass Customisation. International Journal of Mass Customisation, 2(1/2), https://doi.org/10.1504/IJMASSC.2007.012814

• Journal Article Type: Article
• Publication Date: Jan 1, 2007
• Deposit Date: Jul 26, 2007
• Publicly Available Date: Oct 9, 2007
• Journal: International Journal of Mass Customisation
• Print ISSN: 1742-4208
• Electronic ISSN: 1742-4216
• Publisher: Inderscience
• Peer Reviewed: Peer Reviewed
• Volume: 2
• Issue: 1/2
• DOI: https://doi.org/10.1504/IJMASSC.2007.012814
• Keywords: Mass Customisation, quality, quality engineering
• Public URL: https://nottingham-repository.worktribe.com/output/1017208