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A user-centred approach to requirements elicitation in medical device development: a case study from an industry perspective

Martin, Jennifer. L.; Clarke, Daniel J.; Crowe, John A.; Morgan, Stephen P.; Murphy, Elizabeth


Jennifer. L. Martin

Daniel J. Clarke

John A. Crowe

Elizabeth Murphy


The healthcare industry is dependent upon the provision of well designed medical devices. To achieve this it is recommended that user-centred design should begin early, and continue throughout device development. This is a challenge, particularly for smaller companies who may lack the necessary expertise and knowledge. The aim of this study was to conduct a rigorous yet focused investigation into the user requirements for a new medical imaging device. Open-ended semi-structured interviews were conducted with potential clinical users of the device to investigate the clinical need for the device and the potential benefits for patients and clinical users. The study identified a number of new and significant clinical needs that suggested that the concept of the device should be fundamentally changed. The clinical and organisational priorities of the clinical users were identified, as well as a number of factors that would act as barriers to the safe and effective adoption of the device. The developers reported that this focused approach to early requirements elicitation would result in an improved product, reduce the time to market, and save the time and cost of producing and evaluating an inappropriate prototype.


Martin, J. L., Clarke, D. J., Crowe, J. A., Morgan, S. P., & Murphy, E. (2012). A user-centred approach to requirements elicitation in medical device development: a case study from an industry perspective. Applied Ergonomics, 43(1),

Journal Article Type Article
Publication Date Jan 1, 2012
Deposit Date Aug 27, 2011
Publicly Available Date Jan 1, 2012
Journal Applied Ergonomics
Print ISSN 0003-6870
Electronic ISSN 0003-6870
Publisher Elsevier
Peer Reviewed Peer Reviewed
Volume 43
Issue 1
Public URL
Publisher URL
Additional Information NOTICE: this is the author’s version of a work that was accepted for publication in Applied Ergonomics. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Applied Ergonomics, doi:10.1016/j.apergo.2011.05.002


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