Outputs (2)

Professional Communication: Consultancy, Advocacy, Activism (2020)
Book
Mullany, L. (Ed.). (2020). Professional Communication: Consultancy, Advocacy, Activism. London: Palgrave Macmillan

This edited book presents contemporary empirical research investigating the use of language in professional settings, drawing on the contributions of a set of internationally-renowned authors. The book takes a critical approach to understanding profe... Read More about Professional Communication: Consultancy, Advocacy, Activism.

Assessing institutional empathy in medical settings (2018)
Journal Article
Atkins, S., & Roberts, C. (2018). Assessing institutional empathy in medical settings. Journal of Applied Linguistics and Professional Practice, 13(1-3), 11-33. https://doi.org/10.1558/japl.31861

The use of role-play in standardised medical assessments raises many problems, particularly around the measurement of interpersonal skills such as ‘empathy’. Research on the use of simulations has tended to focus on quantified, psychometric assessmen... Read More about Assessing institutional empathy in medical settings.