Exploring young voter engagement and journey mapping across political events (2023)
Journal Article
Poorrezaei, M., Pich, C., Armannsdottir, G., Branco-Illodo, I., & Harvey, J. (2023). Exploring young voter engagement and journey mapping across political events. International Journal of Market Research, 65(5), 532-565. https://doi.org/10.1177/14707853231151890

This interdisciplinary study aims to explore the lived experiences and engagement of young voters from a customer journey perspective. To achieve this, the present study investigates voter engagement journey with various political events (2015 UK Gen... Read More about Exploring young voter engagement and journey mapping across political events.

Using mobile money data and call detail records to explore the risks of urban migration in Tanzania (2022)
Journal Article
Lavelle-Hill, R., Harvey, J., Smith, G., Mazumder, A., Ellis, M., Mwantimwa, K., & Goulding, J. (2022). Using mobile money data and call detail records to explore the risks of urban migration in Tanzania. EPJ Data Science, 11(8), Article 28. https://doi.org/10.1140/epjds/s13688-022-00340-y

Understanding what factors predict whether an urban migrant will end up in a deprived neighbourhood or not could help prevent the exploitation of vulnerable individuals. This study leveraged pseudonymized mobile money interactions combined with cell... Read More about Using mobile money data and call detail records to explore the risks of urban migration in Tanzania.

Mapping the landscape of Consumer Food Waste (2021)
Journal Article
Harvey, J., Nica-Avram, G., Smith, M., Hibbert, S., & Muthuri, J. (2022). Mapping the landscape of Consumer Food Waste. Appetite, 168, Article 105702. https://doi.org/10.1016/j.appet.2021.105702

Since 2015 there has been a surge of academic publications and citations focused on consumer food waste. To introduce a special issue of Appetite focused on the drivers of consumer food waste we perform a transdisciplinary and historical review of th... Read More about Mapping the landscape of Consumer Food Waste.

Social Eating Initiatives and the Practices of Commensality (2021)
Journal Article
Smith, M., & Harvey, J. (2021). Social Eating Initiatives and the Practices of Commensality. Appetite, 161, Article 105107. https://doi.org/10.1016/j.appet.2021.105107

Social eating initiatives are a mode of food provisioning and eating that have become increasingly popular in the UK. These organisations provide a menu of low-cost meals prepared using food surpluses and deliberately serve food communally to improve... Read More about Social Eating Initiatives and the Practices of Commensality.

Exogenous cognition and cognitive state theory: The plexus of consumer analytics and decision-making (2020)
Journal Article
Smith, A., Harvey, J., Goulding, J., Smith, G., & Sparks, L. (2020). Exogenous cognition and cognitive state theory: The plexus of consumer analytics and decision-making. Marketing Theory, 21(1), 53-74. https://doi.org/10.1177/1470593120964947

We develop the concept of exogenous cognition (ExC) as a specific manifestation of an external cognitive system (ECS). Exogenous cognition describes the technological and algorithmic extension of (and annexation of) cognition in a consumption context... Read More about Exogenous cognition and cognitive state theory: The plexus of consumer analytics and decision-making.

Identifying food insecurity in food sharing networks via machine learning (2020)
Journal Article
Nica-Avram, G., Harvey, J., Smith, G., Smith, A., & Goulding, J. (2021). Identifying food insecurity in food sharing networks via machine learning. Journal of Business Research, 131, 469-484. https://doi.org/10.1016/j.jbusres.2020.09.028

© 2020 Elsevier Inc. Food insecurity in the UK has captured public attention. However, estimates of its prevalence are deeply contentious. The lack of precision on the volume of emergency food assistance currently provided to those in need is made ev... Read More about Identifying food insecurity in food sharing networks via machine learning.

The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products (2020)
Journal Article
Harvey, J., Poorrezaei, M., Woodall, T., Nica-Avram, G., Smith, G., Ajiboye, T., …Zhu, K. (2020). The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products. Journal of Service Research, 23(4), 504-526. https://doi.org/10.1177/1094670520929095

Service research suggests homes are becoming increasingly connected as consumers automate and personalize new forms of service provision. Yet large-scale empirical evidence on how and why consumers automate smart domestic products is lacking. To addr... Read More about The Smart Home: How Consumers Craft New Service Networks by Combining Heterogeneous Smart Domestic Products.

FIMS: Identifying, Predicting and Visualising Food Insecurity (2020)
Conference Proceeding
Lucas, B., Smith, A., Smith, G., Perrat, B., Nica-Avram, G., Harvey, J., & Goulding, J. (2020). FIMS: Identifying, Predicting and Visualising Food Insecurity. In WWW '20: Companion Proceedings of the Web Conference 2020 (190-193). https://doi.org/10.1145/3366424.3383538

Food insecurity is a persistent and pernicious problem in the UK. Due to logistical challenges, national food insecurity statistics are unmeasured by government bodies - and this lack of data leads to any local estimates that do exist being routinely... Read More about FIMS: Identifying, Predicting and Visualising Food Insecurity.

Prosocial exchange systems: Nonreciprocal giving, lending, and skill-sharing (2020)
Journal Article
Harvey, J., Smith, A., Golightly, D., Goulding, J., & Gallage, H. S. (2020). Prosocial exchange systems: Nonreciprocal giving, lending, and skill-sharing. Computers in Human Behavior, 107, https://doi.org/10.1016/j.chb.2020.106268

Prosocial exchange systems support cooperation and exchange in support of more sustainable forms of consumption. While often assumed that exchanges within such systems are reciprocal, it remains unproven as to what extent reciprocity occurs. This stu... Read More about Prosocial exchange systems: Nonreciprocal giving, lending, and skill-sharing.

Customer engagement behaviour on social media platforms: A systematic literature review (2019)
Journal Article
Bjiboye, T., Harvey, J., & Resnick, S. (2019). Customer engagement behaviour on social media platforms: A systematic literature review. Journal of Customer Behaviour, 18(3), 239-256. https://doi.org/10.1362/147539219X15774563471801

Customer engagement behaviours (CEB) on social media have the potential to strengthen relationships between firms and customers. However, there have been no systematic attempts to review the antecedents of CEB on social media despite wide recognition... Read More about Customer engagement behaviour on social media platforms: A systematic literature review.