Characteristics of positive feedback provided by UK health service users: content analysis of examples from two databases
(2024)
Journal Article
Lloyd, R., Slade, M., Byng, R., Russell, A., Ng, F., Stirzaker, A., & Rennick-Egglestone, S. (2024). Characteristics of positive feedback provided by UK health service users: content analysis of examples from two databases. BMJ Health & Care Informatics, 31(1), Article e101113. https://doi.org/10.1136/bmjhci-2024-101113
Background Most feedback received by health services is positive. Our systematic scoping review mapped all available empirical evidence for how positive patient feedback creates healthcare change. Most included papers did not provide specific details... Read More about Characteristics of positive feedback provided by UK health service users: content analysis of examples from two databases.